Steven Eagell Toyota Cambridge Reviews Summary

Customer Service

Pros:

• "Moneeb is an absolute legend, as evidenced by the other positive reviews."
• "Rishan Nair has been very friendly and helpful."
• "Special thanks to Moneeb Mazhar who took care of all the process."
• "Nayen has been a great salesman. He has been efficient and served us very well."
• "Emily greeted me with a welcome smile. Coffee offered and made comfortable."
• "Niall Alvarado for making it happen. He is very professional, helpful and keeping his promise."
• "Fantastic customer service from Niall Alvarado."

Cons:

• "You have to wait 3 hours and that’s ridiculous."
• "The service department is poor and the general manager accepted that the service could have been better but did not offer an apology, only excuses!"
• "Absolutely shocking service from start to finish. No communication, untrustworthy, and no level of professionalism what so ever."
• "Poor customer after sale service."
• "SERVICE AND AFTER SALES HORRENDOUS."
• "They prioritise sales over service at this garage."
• "Incompetent and unapologetic staff."

Sales Experience

Pros:

• "I had an extremely positive experience at Steven Eagell Toyota Cambridge."
• "Highly recommend the dealership for their professionalism! A well-run place."
• "Very professional and excellent service from Moneeb Mazhar at Steven Eagell Toyota."
• "The team was professional and updated us on all options including financing."
• "Great and fast service."
• "Smooth transaction and very helpful staff made my first car buying experience easy."
• "Everyone at Toyota Cambridge are super friendly and made me feel welcome!"

Cons:

• "We had a very easy and smooth experience buying our car, however immediately after leaving the lot with it have been dealing with the worst customer experience I have ever had."
• "Discrepancy in mileage of 3000+ miles- I’m told this is not much and should be expected."
• "No, it's not cheeky, it's down right lying and extortion - as well as morally corrupt!"
• "Nightmare to park - supposed to have had a finance appointment supposedly organised by head office- nobody knew anything about it?"
• "Please don’t go to this dealership to buy a used car. You will regret it."
• "That dealership is a joke preying on young women to secure the sales you should be appalled!!"
• "Some of the many things that went wrong: Wrong information provided by sales person from day one."

Vehicle Service and Maintenance

Pros:

• "Any time my Verso has needed some TLC, Steven Eagell have been easy to deal with."
• "Great service provided by the service department, the service was completed in a shorter time than expected!"
• "Seen at the service department by Matthew Stones, a very impressive and switched young fella."
• "They booked me in within 48 hours, kept me up to date and it was all done the next day."
• "You are always informed, during a service or MOT if additional repairs were needed."
• "Thoroughly impressed with the service from start to finish."
• "Everyone was extremely pleasant, helpful and professional- I wholeheartedly recommend."

Cons:

• "Toyota Cambridge refused to replace the batteries, just charged them up overnight & claimed they were fine."
• "We were promised to get the MAPS repaired and updated before delivery... They delivered the car and promised to get it fixed when the part arrives at the Steven eagle Cambridge centre and they will also provide with a replacement car."
• "When the job was done I was happy to see that they also washed it, but once I'm arrived home I realised that the backseats were full of pieces of dried mud!!!"
• "Booked 6 weeks in advance for an express service and mot. When I arrived, I was informed that I couldn't have this service with an mot."
• "They literally haven’t got a clue please see pictures of my car straight after they supposedly cleaned it."
• "Garage had no dates for rebooking the mot and would not offer a courtesy car."
• "I’ve been passed around the office countless numbers of times by various employees."