Jemca Toyota Edgware Road (Service) Reviews Summary

Customer Service

Pros:

• "Brilliant service from Raz Nabil who looked after my CHR for service and MOT and keeping me updated for the second time."
• "The Jemca team are all very friendly, that is the main reason why I keep on buying a Toyota every 3 years."
• "My service adviser Pream was so delicate and sweet and updated me through all the time."
• "Aisha Paxton is an absolute gem to the team! She was very fast, kind and efficient when helping me get my car fixed."
• "Superlative service from the whole service team, from the initial telephone call to the vehicle handover."

Cons:

• "What a waste of time and effort trying to order a small part from this branch of Toyota."
• "Worst service centre - they took our car just for normal service when they open the car they called us that ur car need brake change."
• "Incompetent and unprofessional staff. I went there two days in a row but sadly both times I had the same unpleasant experience."
• "Awful customer service. Jemca refuses to fix my catloc they have installed on my car."
• "POOR CUSTOMER SERVICE; FIND SOMEWHERE ELSE. V poor customer service at Jemca Edgware Road service centre."

Facility and Amenities

Pros:

• "They have a lovely new premise and staff. Big shout out to Debbie and Ellie at reception who helped me check in."
• "We were welcomed by a lovely showroom assistance Debbie who guided me with computerized check in."
• "Debbie in the service waiting area was very helpful and cheerful today."

Cons:

• "Leased a car from them in 2020, sales constantly harassing me to renew even when you tell them you're not interested."
• "After 2 months of waiting, finally today I was there on time at 8:00 a.m. as I thought my car would be checked... no, I still have to wait."
• "No customer service skills over the phone. I called for a service and they kept me on hold for 18 minutes."

Quality of Repairs and Servicing

Pros:

• "My issue was resolved really quickly. Initially, checked my car out to see if it could be repaired."
• "We took our car here for a recall appointment and we found all the staff were very helpful and explained everything to us very clearly."
• "Came in to have a small issue investigated which turned out to be an attempted car theft - they put things right in a very short time."
• "I had the best experience with Jemca Toyota, I had a recall for a timing belt and engine light. They fixed it quick under warranty really professional service."

Cons:

• "I was using this Toyota service Center 6–7 years. Service was great all other times. However, they couldn’t be able sort out fault code."
• "Avoid avoid avoid - they threw away our parts when working on the car without telling us."
• "Terrible service!! I came in for a full service for my Toyota Aygo, paid about 300 pound for service."
• "Incompetent service. Came in for investigation regarding automatic wind screen wiper and front sensor."