Address: 150 Maidstone Rd, Sidcup, DA14 5HS, United Kingdom
Phone: +442083008151
Rating: 4.4
based on 308 reviews.
Customer Service
Pros:
"The forecourt assistants were also very helpful and polite, helping with moving cars around a busy carpark area."
"Richard was a brilliant salesman and not too pushy with anything which is always a concern when going to dealerships!"
"The car was booked in promptly and any concerns I had regarding COVID safety were erased as soon as I arrived."
"Joe Eastwood was outstanding from a customer services perspective from the time we went in to see the car and following this through to purchase and after care."
"Great customer service from the moment I emailed to enquire about a car onwards."
"The service from Mark Turner from Jemca was outstanding at every stage."
"The showroom was spotlessly clean with a welcoming and relaxed atmosphere."
Cons:
"After over 30 minutes of waiting, the receptionist returned to say their colleague has just realised that they have another customer coming to do an exchange in 5 minutes time, so they won't be able to see us."
"But when I attended my appointment for service, they charged me way more for the service than we discussed over the phone."
"I recommend everyone to avoid Jemca Sidcup branch of Toyota."
"Not happy with the MOT service as the car was scrapped and portrayed off as it was already there."
"The company took my £500 in seconds and two and a half weeks later I’m still waiting for it back. Shocking service, no compensation for the inconvenience."
"Their staff member who served me was extremely rude and repeatedly demanded me to pay for the test."
"Terrible customer service - had booked 2 test drives on cars and booked and confirmed - on arrival - there was no one at reception."
Sales Experience
Pros:
"I honestly chose Toyota because of Jemca's service."
"I ordered the car same day. He updated the status of my order until I received the new 19 plate. I extremely satisfied with the service he provided."
"Francesco D'Amelio, was professional, helpful and couldn't have done more help in my purchase!"
"We felt like we got a good deal, were never pressured and were extremely grateful to Richard for moving heaven and earth to enable us to drive away in our new (used) car on the same day."
"Paul sold us the car, a RAV4. He was very helpful and went out of his way to answer our questions and get us on the road."
"I will 100% return to Francesco for future purchases!"
"Super service as ever."
Cons:
"They seem to work on wearing you down over a long period of time then once the deposit is paid dump a list of added extras we can have which was really annoying."
"I was lied to by the sales manager, lied to by a 'service' receptionist."
"Ha I wouldn’t bother talking to attitude receptionist arrived at 3.30 to a look at a car (they close at 5pm) was told you probably won’t get to talk to someone today we close at 4 even though the website, email invitation says 5pm."
"Very unprofessional dealer. Had booked a test drive for Toyota BZ4X. Drove all the way to the dealer only to be told 'have you not heard the news about BZ4X? There has been a recall so you can't test drive, your sales person should have contacted you!!'"
"Seems that they are just not interested in selling a car - terrible service to an existing customer."
"They say they don't pressure sell but in the same sentence tell you I can't hold the car and it might be gone tomorrow."
"I had very bad experience in Sidcup showroom. They just don’t want you to buy a cheap car. They just approach you to buy the expensive one."
Facilities & Atmosphere
Pros:
"Kids friendly as there a section for kids to watch their programmes while you speak with a representative."
"The showroom was spotlessly clean with a welcoming and relaxed atmosphere."
"Very crowded vehicle parking area with member of staff helpfully and necessarily directing operations."
"There's free coffee/tea with biscuits while you wait."
"Also, plenty of hand sanitizer and social distancing to make me feel safe."
"Pleasant staff and surroundings. Annual service carried out while I waited. Comfortable seating area with complimentary refreshments."
"Staff were extremely welcoming, kind and friendly, making me feel comfortable and at ease."
Cons:
"The only problem is the location: without a car, it is difficult to get there: they should think of a drop off to/collection from the station service to make it 6*."
"The only downside is the parking there, it was chocker block with cars and you can't see where to go."
"Make sure to take before pictures before handing over the car to them for MOT or any servicing."
"I had to wait a very long time to bring all documents."
"Very disappointed I need £2,000 of work done on my little Yaris and they been servicing it for over 10 years and apparently got all these things wrong it and minor ones I get that."
"Avoid Avoid Avoid. They are big scammer. Jemca Toyota Sidcup selling breakdown cars."
"The whole story is too long to relate here but suffice to say I was lied to."