Address: Nancy Rd, Fratton, Portsmouth PO1 5EH, United Kingdom
Phone: +442392280835
Rating: 4.3
based on 107 reviews.
Customer Service
Pros:
"Utterly amazing service."
"Hussein was brilliant showing me the vehicle and what to look put for when buying a car."
"THE RECEPTION WAS FIRST CLASS. THE BEAUTIFUL IMPRESSION THAT I GOT FROM HIM, MADE ME TO GO THE EXTRA MILES TO BUY THE CAR WITHOUT FURTHER HESITATION."
"Returning customers after receiving excellent service when our son brought a car we had an honest, friendly service, felt at ease, smooth transaction so we went and purchased a Hyundai i20."
"Would recommend, Hussein was very helpful and knowledgeable, just picked up my daughter's Honda Jazz."
"Hussein is professional, friendly and a credit to the United Car Centre."
"Both gentlemen reiterated that if I had any issues I was to go and see them, even after the warranty period expires and they would do their best to help."
Cons:
"When I expressed my disappointment to Oz, the friendliness evaporated! Left a bad taste, hence the 1 star rating."
"IM NOW IN THE PROCESS OF STARTING COURT PROCEEDINGS. PLEASE BE WARNED."
"WARNING DO NOT BUY FORM THIS CAR DEALER."
"Defo Avoid!"
"They are horrible people who are out to rip people off."
"On many occasions we had to chase Hussain for responses to our grievances and even then we were met with attitude a lack of customer care."
"I am not one to leave reviews for places but I have honestly had the worst experience with United Car Centre."
Car Quality
Pros:
"The Skoda Fabia that I bought nearly 4 years ago has been amazing and really good value."
"Recently I sold my BMW to United Car Sales and the whole process went smoothly."
"Purchased a car that developed a fault. They were very helpful and allowed me to exchange for another car."
"The car developed a small fault just before I picked it up, so they held onto it for a week to get it sorted so that they could hand it over with confidence."
"Brought a Vauxhall Astra from them very clean and well maintained for a second hand car."
"I needed a 7 seater car and this car had the car I wanted. My new Peugeot is brilliant and the family love it!"
"Got a fresh MOT and fixed all advisories before it was handed over to me."
Cons:
"Do not buy from this garage. Bought a car, head gasket went after 18 miles."
"Within one week the car we bought for £5k from these cowboys was making a lot of strange noises."
"The rpm is irregular and drops a lot when electricals are used."
"They held the car together long enough to push it onto a stupid buyer.. I was the stupid buyer."
"Do not recommend. A person who is more naive could be fooled into buying this car as they are very persuasive that it is a good car, they don't force the sale but they do make a damaged car seem amazing."
"The front suspension needed replacing as did the wishbone Arms. Underneath was severely corroded among many other issues."
"When the AA attended it was found that the car had many issues including that it was leaking carbon monoxide into the car which is why we were so poorly that day!"
After-Sales Support
Pros:
"I bought a car saturday 2nd march and later that day it went wrong I phoned the dealer up and they said take it back they had it for a day and checked it over fixed a couple of faults all at no extra cost."
"Hussein was very helpful and knowledgeable. He didn’t put any pressure on me and let me view the car in my own time."
"It was a nice experience with United Car Center, especially Hussein has helped a lot, he was very helpful, flexible and professional."
"They even compensated me for the ferry fare to come back to collect it."
"I am very happy with the service I received, the guys at United Cars could not do enough for me and were very friendly throughout my experience."
"I am very pleased with my Honda Jazz - I had to return to the UCC subsequently for a small problem with the diagnostics which was fixed while I waited."
"Hussein was very helpful in resolving issues we originally had with the car we bought and went the extra mile to help when needed."
Cons:
"Paid £1600 for unfit for purpose car they offered £700 back saying 'we buy any car' are only offering £495."
"SHOCKING ... We purchased a car from here supposedly fully serviced.. when I dipped the oil it was overfilled by more than a litre.. then the problems started."
"I had to after 5 months of buying the care scrap it for £200 as paid £2000 as not worth the repairs which car united refused to pay for bad day."
"Asked for refund, within our rights, and they refused. Now gotta take it further!!"
"The car I was sold broke down catastrophically after a few months of weekend driving."
"After 6 short weeks we discovered had thousands of pounds worth of issues which were not only long standing but hidden on previous services or signed off as not an issue."
"Car broke down in 9 months was told by the dealership to auction the car off as it’s not worth fixing."
Value for Money
Pros:
"Thank you Hussein and thank you United Car Centre."
"I bought my car last week from this car centre and Hussein was the one who helped me. He was great!!"
"Just brought a Hyundai i30 from here, lovely friendly guys especially Hussain."
"Honestly I couldn't fault them. Bought my first car today with them."
"Nasir, the owner, sold my dad a car a couple years ago which was priced competitively, reliable and in great condition."
"I have bought a Toyota avensis 2007 automatic from united car centre Portsmouth 6 months ago, excellent customer service no pushy sales men."
"Very fair price and easy paperwork process."
Cons:
"Genuinely the most horrible business I have ever come across."
"They are not signed up to the Motor Ombudsman Scheme. Why would you not be if you are a respectable garage?"
"Was offered a clio for £1250 expensive considering its age but low mileage and was assured it was in good nick. Got there and the car is beautiful on the inside, looks like it has been badly repaired as part of a massive crash on the outside."
"We are now £5.5k out of pocket as the car had to be scrapped following breaking down."
"Car has numerous problems since day 1!"
"Many unanswered complaints and proved purchases. A lot of evidence of not only selling poor quality cars but knowingly doing it."
"I repeat do NOT use this dealership or trust anyone who works there."