Address: 234-244 Stockwell Rd, London, SW9 9SP, United Kingdom
Phone: +442077376400
Rating: 4.0
based on 203 reviews.
Customer Service
Pros:
"Had a lovely meal at Nandos in Brixton. Caitlin was exceptional, she really made the experience amazing with her great customer service."
"Thank you Andrea for being so helpful and lovely and serving me even though you were about to close."
"Service was fast and staff were pleasant."
"The staff are very delightful and always around to help for anything."
"Great service from a girl who was taking our order, and young gentleman later checking on us and kindly asking if all ok."
"Service was excellent - very quick and efficient."
"The friendliest service I’ve ever encountered at a Nando’s."
Cons:
"Terrible experience @ this restaurant. The customer service was so bad that I can't even think about it as it makes me upset."
"The attitude of the staff leaves a lot to be desired. They don't care when customers are standing there waiting to be served."
"Manager was quite rude, very dismissive, denying the order."
"Very bad. Worker said he is doing me a favour by serving me."
"Some food wasn't delivered and the manager was very dismissive."
"The staff was so unhelpful when we had issues with our card we were directed to the till to order and again this was painful."
"Awful customer service, they have a signs on the door for delivery drivers and a separate marking on the floor for normal collection, turns out everyone has to queue in the same section, staff member clearly don't care."
Food Quality
Pros:
"Delicious food! Thank you for looking after our group."
"The food is of great quality and filled with spices and flavours."
"Food is always of high quality. Dietary requirements are catered for."
"Food was what you would expect from a Nando’s and it came out hot."
"The chicken was the best chicken I ate in London."
"Chicken wings were very nice, food was prepared well."
"The food was always cooked to a good standard no matter how busy it is, so you never have to worry about not getting what you've paid for."
Cons:
"The butterfly chicken burger (at £12 a pop in Portuguese bread) was overcooked and dry."
"The food was burnt ordered the grilled whole chicken and all I tasted was burnt charcoal in my mouth."
"The chicken burger was three meagre slices of chicken smothered in a tasteless sauce."
"Food was Luke warm when it arrived! Still paid full price!"
"Quantity of food served was scarce and quality much lower than other Nando's branches."
"I ordered my food via Deliveroo, and what was delivered was burnt offerings."
"Such a bad experience. I normally have no issues with Nandos but on this occasion the food was burnt, chips were stale and the staff were quite rude."
Facility Cleanliness
Pros:
"The atmosphere was pleasant as it wasn't busy."
"A massive point in favour are the extremely hygiene on the toilette and as over."
"We love our Nandos In Brixton. Always clean and friendly customer service."
"The restaurant was fairly quiet around 1pm on a Sunday and very clean inside."
"The interior decoration is top class. Very clean and hygienic environment."
"Visited Nando's in Brixton quite a few times over the years. Generally, I've had a positive experience there."
"Toilets could have been cleaner but usable."
Cons:
"The table where we sat, was dirty and no condiments (salt! We have to visit other 4 tables to find some salt)."
"The unkept state of the restaurant was noticeable."
"Dirty cutlery which all had to polished with of the aforementioned paper towels before one could possibly fathom putting it into one's mouth."
"Knives and forks had run out, and weren't particularly clean."
"Our table had lots of fruit flies around it."
"Dirty tables with plates and detritus of previous patrons left abandoned."
"Even though I love the food, and the price, I have to say Nandos in Brixton is the dirtiest one I have ever been to."
Service Efficiency
Pros:
"Really quick service even though it was crazy busy because of a show at Brixton Academy."
"Tasty place, ordering was simple and the wait was quite short."
"Lovely food nice and warm, all the food came down to the table at the same time while being hot despite us being a table of 10."
"Our order didn't take long to arrive and was at the usual Nando standard we had come to expect."
"I didn't have to wait long for my food when I went on a Sunday night."
"All of them friendly, even the security guard who thanked us for coming today when we were leaving."
"Staff here are soooooooo lovely. Going out of their way to make sure we were comfortable and enjoying our food!"
Cons:
"The most disappointing aspect was that nobody warned us that it would be a long wait."
"Been waiting for our food for 55 minutes, had to ask for our drink glasses after a 30 minute wait."
"1 hour later we were able to collect our order!"
"I arrived at Nandos Brixton at 7.16pm, it is now 9.30pm and I still have not had my food arrive."
"Food took over 40 mins to arrive after waiting for 10 minutes to be seated when there were plenty empty tables!"
"Worst experience in a restaurant ever; we arrived at 7pm and ordered food; the drinks arrived but after 45 min the food still hasn’t arrived."
"We’ve been here twice and both times, at least one meal has taken nearly an hour to arrive whilst the rest all came."
Accessibility
Pros:
"All the food is Halal which is great."
"Only a few minutes walk from the tube station."
"Directly opposite Brixton Academy, so perfect for a quick bite before a show."
"Nando's Brixton caters for both meat and vegetarian eaters giving a fair choice for myself as a vegetarian."
"The vegan offering was excellent according to my colleague."
"Great food, great beer 🍻, the kids menu is very interesting, lots to choose from."
"Outside has tables and chairs and added sparkling lights at night."
Cons:
"It was a very bad experience because I did not have a smartphone."
"If you don't have a high-end phone, you can't eat at this place."
"Don't order on the app though. Its such a faff. You have to login and if you've forgotten your password it takes forever."
"There is no other way to ask or pay😔😔"
"I really find thorium discriminatory since I don't use a smartphone."
"Can you imagine the MANAGER of this Nando’s told us to wait outside for 3 minutes to get a table... we waited over 30 minutes in the cold."
"Pre orderd my food online at 7pm for a 7.30pm collection, arrived at Brixton Nandos at 7.35pm. Queued up for 15 minutes just to be told im in the wrong queue."