Currie Motors Toyota Great West Road Reviews Summary

Customer Service

Pros:

• "Service with a smile does still exist at Toyota Brentford."
• "He wasn’t pushy but was always on hand to help in any way."
• "He has been very helpful in our case."
• "What a novelty, a car dealership that cares about the customer and their requirements!"
• "Chakra was professional and respectful and worked out a deal to get me what I was after."
• "We were looked after so meticulously all the way through by Ray Shek Keung, and could not be more content."
• "Extremely professional and supportive, going extra miles for providing exhaustive information, explanations and reassurance with an unlimited patience."

Cons:

• "Absolutely appalling service, manager was arrogant and dismissive."
• "After arriving, I was ignored for half an hour."
• "The staff are rude, pushy and unprofessional."
• "Their overweight manager was particularly rude, unpleasant and unhelpful."
• "Customer service was really poor."
• "The worst Customer service."
• "Very bad service."

Vehicle Purchase & Delivery

Pros:

• "Bought a Toyota Corolla Hybrid on the first visit!"
• "Smooth operation. Very engaging sales consultant."
• "We are extremely happy with our new Rav 4."
• "I just got my Auris Hybrid car today! A brilliant choice, amazing drive around the city and I’ve already done a 70 miles motorway trip!"
• "I am still loving my little Yaris, smoothest vehicle I have ever driven."
• "I got a really nice, clean and mechanically perfect Toyota Yaris (used) and my father got a Rav4 (new)."
• "We love our new car and recommend Currie Motors in Brentford."

Cons:

• "Will promise you a delivery date and you will get the car on the delivery date plus 2 months."
• "They promised me I get the car for the next 5 days and then I got the car after 10 days with many other issues."
• "I had to wait for my new order for over 5 months due to current situation. I have got my new car now and my overall experience during last 5 months was good."
• "The car I ended up test driving was unclean on the inside and outside which was a turn off."
• "Really poor service I bought my car from the Currie motors. They wanted to give me the car without floor mats and dirty."
• "Drove 30 miles after we saw the 'perfect' car on autotrader and the got there and the description was completely wrong."
• "Miles were 10,000 more, it was cloth seats instead of leather and no sat nav as advertised."

Sales Team & Consultants

Pros:

• "Michelle Hartley is professional, friendly and very knowledgeable."
• "Roberto answered all my questions and was a pleasure to deal with."
• "James Taylor! Excellent sales executive, friendly and most importantly honest about products pros and cons explaining everything in detail."
• "Sam was an excellent salesperson. Not at all pushy, but made himself available for questions."
• "It was pleasure to deal with Toyota especially with Mr. Cataline as I found out very active and honest also friendly."
• "He has been exceptionally well in finding out our needs and selling this car."
• "Catalin helped me with absolutely everything and he was honest, trustworthy and patient!"

Cons:

• "Not a pleasant experience unfortunately... when it comes to selling they suddenly don’t want it."
• "He was very rude and I didn't feel like to stand there for a minute even."
• "This guy Amrick already started to talk about me with this customer even before I leave the shop."
• "Regret my purchase, better off paying extra premium and buying an Audi or BMW. Got lied to a lot and no assistance after purchasing the car."
• "Absolutely dreadful experience, I would encourage anyone to avoid this dealership."
• "The salesperson helping was rushing me to make a decision."
• "I must say the sales reps there are very pushy."