Sonique Dress Heaven Reviews Summary

Customer Service

Pros:

• "The staff were lovely and helped me find the dress I was looking for."
• "Anita was one of the staff members who showed genuine compassion and helped so much."
• "The girls who work there are so helpful and kind and the day wouldn’t have been what it was without them."
• "All of the staff were so helpful and lovely!"
• "Wonderful customer service and the staff are extremely friendly, helpful and make you feel very welcome."
• "The staff are all attentive and provide honest opinions regarding dresses that really look good."
• "Staff here are on hand to help, advice, fetch sizes, different styles etc."

Cons:

• "Can't say we had a good experience or level of service here today."
• "The first staff member who attended at the door with a rail was very rude."
• "We were ignored by a rude lady at a desk who was more interested in her mobile than giving us eye contact."
• "Service was poor."
• "Still no one bothered to help when I had an appointment booked."
• "The attitude of the staff is absolutely disgusting."
• "Staff were standing around chatting to each other and were not very helpful."

Dress Selection and Quality

Pros:

• "Such a large selection with a huge range of styles to suit anyone."
• "The most gorgeous and amazing dresses I didn't find anywhere else!"
• "The dresses were beautiful."
• "Absolutely amazing range of dresses of all styles and colours. Staff are extremely helpful."
• "Lots of beautiful dresses to choose from."
• "The dresses were at best tatty with broken straps, broken zips, broken seams and missing embellishments."
• "The dresses were beautiful something for everyone."

Cons:

• "Very disappointing. There did not seem to be in excess of 2500 dresses as advertised."
• "Every dress that was tried on was broken and ripped meaning you couldn’t see the dress in full effect."
• "Some of the dresses to try on are literally falling apart, all of the straps are mangled, zips are broken and bits are falling off."
• "8 out of the 10 dresses I tried on were completely broken."
• "Most of the dresses were stained, ripped and had no functioning zips."
• "The only downside is that some of the dresses I tried on were damaged and had large rips."
• "The dresses i was given were in the wrong sizes and half of them were damaged."

Pricing and Communication

Pros:

• "Loved my dress, it was beautiful and I had it for an amazing price."
• "She even helped to get the price of a dress down £150 for us."
• "The dress I am buying is £450, i then went to sonique found the exact same dress... they sell the exact same one for £550."
• "The quality of the material is really poor and does not reflect the price."
• "They have a wide range if colours and styles and a good price range."

Cons:

• "There is no pricing structure whatsoever, they seem to charge what they like!"
• "Was told two different prices for the same dress. 350 then 450. Pricing is not very clear."
• "Only disappointment is that you get charged £5 for the garment bag which you don't know until you pay!!"
• "You can't advertise a dress at one price and sell it at double the price in the store."
• "They never answer the phone! They do not return calls, despite always leaving a message asking them to."
• "We tried to ring sonique multiple times, we left multiple answer machine messages asking to be called back and we never got a response."
• "Feeling absolutely devastated after 4 weeks of ringing and no response."

Store Experience

Pros:

• "The shop is breathtakingly beautiful and a perfect opportunity for pretty pictures and selfies for the younger girls."
• "The cat walk area and photo opportunity really made the experience for my daughter unforgettable."
• "The cute changing rooms with the raised catwalk and photo opportunity were also fab."
• "The shop has a large selection of just prom/evening dresses and very friendly advisors who come immediately to help."
• "Such a lovely environment and lots of space for you to properly try the dresses."
• "The shop is absolutely gorgeous!"
• "Drove 3hrs from Swansea and WOW was it worth it!!!"

Cons:

• "The actual space available in the changing rooms for guests was disappointing."
• "The changing rooms were crowded so i just left without trying on anything."
• "The shop was rammed to the point you couldn’t move in the changing/viewing area, although we made an appointment."
• "The changing rooms was rammed. No social distancing."
• "The place was ridiculously overcrowded. Had to wait an hour to try dresses on."
• "We were told it was a 10-15 minute wait to try on dresses, 45 minutes later we were STILL waiting."
• "Once into the changing rooms we were then disappointed to find that sonique claims they do not have a toilet."