"Their customer services are some of the best, extremely prompt and courteous."
"The staff are extremely friendly and efficient and always find time to discuss any queries/issues, etc."
"People working at Direct Housing are very knowledgeable, kind and helpful."
"They have good and friendly customer service, and are able to work and patiently manage the heavy traffic of tenants they have even during busy and high peak letting seasons."
"Their staff are very helpful and friendly."
"The girls who work in the office were all really lovely and helpful."
"Staff were really friendly, very easy to get in touch with and quick to respond to any questions or problems I had."
Cons:
"Service - TERRIBLE. They literally make my blood boil."
"They will screw you over in any way they can."
"The WORST estate agents I have ever come across."
"This agency has no integrity and does nothing when it comes to things."
"The people who work there are rude and arrogant."
"Were wonderful to speak with when things were good. Very rude and defensive when things were bad."
Staff Responsiveness
Pros:
"She was very informative, flexible, and fast response."
"Really went above and beyond to ensure my new accommodation was in great condition."
"They were happy to help with any problems and quick to sort it out."
"She was really quick in replies and contacting people for me."
"Excellent service. Responsive. They sent someone to fix the stuff the next day after sending them an email."
"They replied to my email very quickly and the landlord was sent over in 24 hours and did an amazing job cleaning it all up."
"Becky was very polite and friendly and was also very prompt with contacting our landlord and making sure the issue was sorted."
Cons:
"They will charge you when you moved out!!!"
"Now ontop they keeping me from 650 pound it has been 5 days since i requested them for a refund and been calling them every single day."
"We went without heating for three months over Winter, which they ended up blaming us for, no less."
"Mould issues took nearly the full year to sort out, and the tumble-dryer we were promised took ten months to arrive."
"Continually lost our paperwork after initially making us fill out the tennancy agreement for the wrong house."
"They took the day's rent out of our deposit and we really should have taken them to the small claims court for this."
"No one come to fix the broken properties."
Property Condition
Pros:
"Direct housing have solved a lot of issues with our house and have been really good about making the changes."
"Really went above and beyond to ensure my new accommodation was in great condition."
"Had a small mould problem in the house and I was really impressed with direct housings response!"
"We rent the house nearby Selly Oak, the house is just as same as their explanation."
"They take health and safety as a top priority, always checking the alarm on a weekly basis and conducting routine checks and visits."
"They were always great at getting issues resolved as quickly as they could."
"Had a really good experience with this agency."
Cons:
"The property was dirty, covered in cobwebs all over, definitely not Covid secure, shabby, paint peeling off the walls, loose dangerous carpet on the stairs."
"I am actually disgusted. If I could rate 0 I would. I viewed a house that was a health hazard."
"House was disgusting when we arrived and we asked them to clean it three times."
"Accommodation - filthy, disgusting, vile, smells, dirty, filled with rubbish, not even fit for a rat."
"Now I have left my flat, I am being charged for leaving things that belonged to the previous tenant in the flat and for meticulous clean that I highly doubt will actually be done."
Professionalism
Pros:
"Extremely pleased with the professional way I was treated by MANDY, BECKY and ANNETTE."
"Clare and the team are amazing. So friendly, extremely professional, prompt with fantastic communication and always great attention to detail."
"Each member of staff are not only friendly and put you at ease, but very professional also."
"Always professional, with well established routines when you start the tenancy, when you finish it, and when you need maintenance or scheduled check-ups along the way."
"We dealt with a viewing with Lauren and Melissa who came across as very professional representatives of what appears to be a well run company."
"Professional, efficient and friendly - that's why I'm a long term client."
"Looking back on our time with Direct Housing, I can confidently say that they are far superior to any other estate agent I have dealt with in the past."
Cons:
"They will screw you over in any way they can."
"The WORST estate agents I have ever come across."
"This agency has no integrity and does nothing when it comes to things."