Thérapie Clinic - Edinburgh Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Claire is always very welcoming and professional, which makes me feel at ease every time."
• "Jessa is very professional and helpful. She makes me feel welcome, always listens and offers advice where appropriate."
• "Everyone in the clinic is very lovely, helpful and really knowledgeable."
• "Anna was very professional and friendly, which was a great relief."
• "Very friendly staff and very nice environment."
• "Kirsteen is very caring and amazing at making you feel at ease."
• "My therapist was Hannah from Newcastle, and she was wonderful! She was really friendly and informative."
• "Lovely, friendly and helpful staff. Getting laser hair surgery can be a bit invasive and daunting experience however the amazing staff here put your mind at ease."

Cons:

• "Worst experience ever especially from the managers behaviours are shocking."
• "Extremely rude staff every single time I came here!"
• "Very poor customer service. I made calls and written emails and no one got back to me."
• "Rude staff, dismissive. Said there was tan on me when there wasn’t."
• "Very rude staff .. They behave nice only during the time of consultation. Once they are getting paid. Nothing seems to be the same."
• "Not really kind people."
• "Staff are nice but the rules and regulations are frustrating and annoying."
• "Very rude staff .. They behave nice only during the time of consultation. Once they are getting paid. Nothing seems to be the same."

Effectiveness of Treatments

Pros:

• "I have amazing results from my treatments and they give me so much extra confidence."
• "This is my fourth appointment for laser hair removal, I'm seeing very good progress."
• "I've had a really good experience so far with this Therapie clinic and the sessions have been going well."
• "Got lip filler there and couldn't be happier! Honestly 5/5 for service."
• "Today was my 13th session with therapie clinic. After the laser treatments the hair is thinner and take longer to grow."
• "I’ve been going to therapie for laser for a while now and the results are amazing."
• "I've had a great experience with Therapie Clinic where I’m doing laser hair removal."
• "Been going here for the laser hair treatment since May and it's the best decision I made! The experience is good and staff are friendly."

Cons:

• "Worst experience ever especially from the managers behaviours are shocking. They kept me waiting for 10 minutes for my first appointment which was ineffective anyways."
• "They don’t do the work diligently and miss so many patches that I’ve noticed patches of hair in some places growing more than the others, making the area uneven."
• "My experience was ok at the clinic but the treatment was awful as I have had laser treatment before in Cyprus where there was reduction every time I went and the hair would just fall out after a day or two after the treatment."
• "Laser hair removal doesn't work! At the beginning they said laser intensity will be low to have a look my skin reaction and minimum 10 treatment is needed. After 10 treatment intensity wasn't increased."
• "Had my first bikini and armpit laser treatment session today. Truly cannot believe how painless it was - from someone with absolutely no pain threshold!"
• "Worst laser experience I ever had. Very unprofessional and a scam."
• "After 15 sessions, couldn’t recommend less for laser removal. Very unprofessional, never call when they tell you they will (been waiting for a almost a month for a phone call to review everything) when things don’t go well, and they try to blame it on your skin or COVID."
• "I had high hopes but seriously, what a waste of time and money. First of all, almost every session I had was with different person even though I was booking for a specific person coz I knew there were really good."

Appointment and Cancellation Process

Pros:

• "The Clinic is based in the centre, so easy access."
• "The session by itself was wonderful. Came in for Profilho procedure. Doctor Benjamin was very good at listening to my concerns."
• "I had my 3rd hair laser removal appointment with Courtney. Very kind and detailed with the procedure."
• "All the team I spoke with during my visit this week were absolutely amazing, not only were they super friendly but incredibly insightful."
• "Hannah was amazing, made me feel so comfortable and confident about getting my treatment."
• "The customer service is pretty poor. I went to St James clinic and booked an appointment for hair removal the day after in Lothian Road."
• "Great service all around. Friendly team and they understand my goals and needs. I received lip fillers and it was an open, lighthearted discussion that made me feel comfortable and in safe hands! Thank you!"
• "Had a great experience from start to finish the staff were very friendly and welcoming also very informative which helped me relax which made the laser treatment very manageable was totally delighted and will Definitely return in the future fabulous job my therapist Was Sophie she was amazing so friendly and informative she made me feel at ease and relaxed very professional with a lovely manner 😀👏👏👏👏"

Cons:

• "Worst experience ever especially from the managers behaviours are shocking. My second appointment, I was delayed for 6 minutes and they did not deliver the appointment also refused to reschedule it."
• "Although the experience in the salon is great, there is a problem if you need to cancel an appointment. No response to phone call or text messages."
• "● My first appointment was cancelled the same day of my session, Whereas on your T&C the client have to cancel 48h before the session otherwise he loose the session."
• "Very poor customer service. I made calls and written emails and no one got back to me. They messed up my booking and I had did everything I can to fix it however it cost me 2 sessions!"
• "I had to cancel an appointment last minute due to an emergency and the company will not give me the appointment back because I didn’t give them 24h notice of an emergency I obviously didn’t know was going to happen 24h before."
• "Would not recommend. I am disappointed with the rudeness of staff and how management dealt with me as a returning customer. I have had 12 sessions of hair removal and still required more as the hair was growing back."
• "I had a lovely consultation today with Charli, she gave me all the necessary information and more. I am at the begging in of my transition from M to F and Charli made me feel very relaxed and comfortable and knew what to say and how to handle the situation. I will be back soon to start my facial laser hair removal."
• "Do NOT get Claire Tierney to do the botox for you， she is a self employed person and collect left over botox from other clinics and use it on you, yet the management covers her. I went twice before and the results were good, both times a new bottle of botox were used. When Claire was doing it, I noticed she used two bottles of left over botox, a tiny little bit from each bottle, I was very concerned and asked if that was enough, she said yes, obviously she lied as the result was no good at all. I reported to the management about using the left over botox, instead of investigating they tried to cover it, obviously scared of me taking legal action which I never planned to, all I need is a good result. Don't know how many Claires are working there, after this terrible experience, I would suggest you DO NOT GO TO THERAPIE for botox. I also had fillers done there, it was another horrible and disappointing job they carried out, it should be an art work but they have low skilled plasterers doing it, leaving line and gaps on your face yet claim your face looks all right. Beauty cost money, go to some independent clinic, as they care for their customers a lot more, learned my lesson the hard way."