NCF Living Milton Keynes Reviews Summary

Customer Service

Pros:

• "We loved the helpful approach rather than the full sales tactics which can be overwhelming."
• "Caspian and Margarita have been very professional, polite and helpful."
• "Heather has been a gem since the beginning... really informative and didn’t make me feel like she was trying to sell me something more than I needed."
• "Sunil and Heather were both superb. They answered any questions we had and were both genuinely interested in us as customers."
• "The store has got good variety and lovely collection, Mr Lee MK is very friendly and helped us in selecting double bed."
• "Heather was the lady who helped me... The store has Beautiful sofas. They were more in my price range than the stores nearby."
• "Absolutely AWESOME experience…… Especially Mervin Gomez Will definitely visit again in Milton Keynes showroom"
• "A great range of sofas all at great prices. Heather in store helped the wife and I lock a lovely new set and was very helpful despite how many times we flip flopped between 2 different sofas."

Cons:

• "Shocking customer service from NCF, having delivered the incorrect item to us."
• "Terrible customer service from the Milton Keynes Winterhill team. Highly disappointing."
• "Very disappointed in the service once order was placed."
• "Absolutely appalling, one of our clients ordered a bed from this company and their incompetent delivery service (3rd party) FAILED to deliver 3 times."
• "Unfortunately the worst experience of furniture purchases to date."
• "Utterly poor. Delivery 4 weeks later than estimated after being guaranteed by store saturday delivery was possible, turns out it wasn't."
• "This company is total fraud, do not make a mistake like I did by ordering from them."
• "Avoid these if you can, bought the bed and mattress together and after put all together noticed that the bed is almost actually height of the desk."

Product Quality

Pros:

• "Brilliant and lovely quality Vegan electric seats and back easy to keep clean looks like leather but its not me and my Husband love it colour looks better in person."
• "A great range of sofas all at great prices. Heather in store helped the wife and I lock a lovely new set and was very helpful."

Cons:

• "Within days screws started falling from the chairs after sitting. Even after tightening the screws the chairs just fall apart."
• "We ordered bed in July was supposed to be delivered in August second week. Then the delivery was delayed and extended to mid September. Now again it’s extended to mid October!!!"
• "Plz guys don’t order from them as their products are cheap quality and they are fraud Ordered a bed online and when I opened the package one side of the fabric was off of the headboard."
• "If you buy stuff then they don't care after payment is done. Never again if you value your hard earn money."
• "After contacting their customer service team they are insisting that it is not a manufacturing fault and cannot do anything about this!"
• "I have had the mattress for less than 6 months and the mattress is dipping were we sleep."

Delivery and After-Sales Service

Pros:

• "Came in to store to get a sofa.spoke to aron who helped me with with measurements. The manager Heather was very kind and helped with information on materials as well."
• "We came into store twice and Heather remembered us! She was super friendly and helpful ensuring we got exactly what we wanted!"
• "Thank you to the manager and staff at the Milton Keynes Store we are very pleased with our new sofa looks fabulous in our lounge."

Cons:

• "The store has got good variety and lovely collection, Mr Lee MK is very friendly and helped us in selecting double bed. I would definitely recommend this store it also has very good offers."
• "The worth customer service experience ever. All information provided during sale and on the website linked to sofa's delivery are not full, misleading the customer."
• "We ordered bed in July was supposed to be delivered in August second week. Then the delivery was delayed and extended to mid September. Now again it’s extended to mid October!!!"
• "Ordered a bed. Promised to be delivered within 3/4 weeks as immediate delivery promise scheme. It’s been 6 weeks not heard anything."
• "Absolutely terrible customer service they never answered the phone wont deal with it in store you have to email and nobody replies."
• "I have ordered a sofa and dining table on the 1st of March 2022. The tracker has said estimated delivery for todays date 14/07/2022. I was informed I would receive a call to arrange a suitable time and date. I have not received any contact about delivery."
• "This company is total fraud, do not make a mistake like I did by ordering from them."