Furniture Village - Cambridge Reviews Summary

Product Catalogue and Variety

Pros:

• "The Furniture Place boasts an impressive and diverse catalogue of products."
• "I was delighted to find a wide array of options, styles and preferences."
• "The extensive selection made it easy for me to find exactly what I was looking for."
• "I was surprised at how much choice there was here compared to other companies."

Cons:

• "You don't get the luxury service for the money you spend here."
• "Despite telling them 9 times I had moved house, getting verbal and written confirmation of the revised delivery address, I sat in all day to find they had taken it to my old address."

Customer Service Experience

Pros:

• "Lorena's product knowledge was evident, and she went above and beyond to address all my inquiries."
• "It was really refreshing to have good customer service, we left the store happy after placing our order - thanks Steve!"
• "Lorena explained the products in great detail and even though I was only looking for a frame- I ended up purchasing a mattress too."
• "Azzdean was extremely helpful in talking us through the options, sizes, fabrics, prices."

Cons:

• "Lied to by sales agent regarding the insurance included with my furniture."
• "Was ignored for 8 weeks, before manager confirmed that sales agent had lied, but then could not deal with the issue and ignored all further emails."
• "We ordered a dining set, which was very expensive...on delivery date they lost our bench pad, we struggled to get hold of the customer service."
• "Absolutely terrible. Would not recommend to anyone. I left 6 voicemails on the shop phone for a call back and had no response."

Quality and Price Ratio

Pros:

• "One of the standout features of the Furniture Place is undoubtedly the excellent quality-price ratio."
• "I was pleasantly surprised by the high quality of the products in relation to their prices."

Cons:

• "The finish of this particular table is not fit for purpose and stains even looking at it."
• "We have never been into Furniture Village before but were SO impressed with their friendly and knowledgeable service (plus tea and coffee!) and they found EXACTLY what we wanted in no time and gave us every help without any 'pushiness'."