Pizza Hut Reviews Summary

Service

Pros:

• "Here at Ashford Pizza Hut, customer support is taken as paramount importance, with incredibly nice staff who pull out all the stops."
• "The staff were friendly and kind to the children putting their pictures on the pizza hut wall."
• "Absolutely blown away by the service today. We had a group of ten of us that I had booked online in two separate groups in the hope that we might be able to sit near each other."
• "Food was lovely service was quick."
• "Another shout out to Ian who went above and beyond to cheer us up with their service after they found out that we were having a bad experience at another restaurant."
• "The staff are always so friendly and helpful, despite being very busy."
• "Amazing staff who are always more than happy to help."

Cons:

• "Very very slow service."
• "Poor service yesterday. We waited 15 minutes longer for a RIBS meal."
• "One waitress was rushing around trying to serve several tables the rest looked as if they didn't have a clue what they should be doing."
• "First of all we were left to wait for someone to come and seat us for around five minutes."
• "The service is not great as it was rather slow."
• "After having some salad and cold pizza, we were not happy bunnies so we complained to the one waitress."
• "Stood at the counter for a good 10 minutes and despite there being 5 staff near the bar and till no one acknowledged us."

Food Quality

Pros:

• "Amazing pizza (as always)."
• "Food was nice."
• "Pizza was very tasty (I had spicy veg thin base) and there was a good selection on the free salad bar as well."
• "Really great pizzas. Unlimited ice cream which the kids loved."
• "The pizzas were lovely as well."
• "Pizza and lasagna were good."
• "The food is of good quality, though available sauces and spices available on table were lacking in the absence of any oils."

Cons:

• "Especially for £17 per pizza wasn’t expecting the cheap frozen pizza taste."
• "Dirty glasses and cutlery."
• "Some dessert sizes where so poor for the price it was sent back."
• "I had a huge hair baked into the crust of my pizza."
• "Pizza had too much sauce and barely any cheese."
• "The salad bar was not the best and too many out of control screaming kids."
• "Awful pizza - it tasted like licking an old frying pan."

Ordering System

Pros:

• "Even I managed to get the hang of online ordering!"
• "Enjoyed with my Little boy. Nice friendly service."
• "Ice cream machine and salad cart perfect for the kids, gives them a little bit of independence too."
• "I think the service was great honestly they clean the floor once they see anything and the buffet bar was kept refilling with pizza and salad."
• "Good food, quick service and friendly staff, and since the refit it looks much more up to date."
• "Friendly, welcoming staff, comfortable seating."
• "This was the first time we've been since Lockdown, the ordering via mobile was good once we got our heads around it and our drinks were delivered immediately!"

Cons:

• "As hard as the staff tried their best, they are completely unrequired, you are required to order your food and pay for it via your phone meaning the staff have no idea what they are bringing you."
• "Told it was credit card only which is ok but then we had to use an app to order food."
• "Absolutely awful experience at the eureka Ashford Pizza Hut! Brian yes the manager rude ignorant, was told only way to eat at Pizza Hut was to order on the app!"
• "Buffet lunch, there was hardly no pizza for quite a while until we was about to leave, toilets were terrible and building generally needed a good scrub."
• "For some unfathomable reason Pizza hut has become a cashless eatery."
• "You now have to order via your phone after scanning a QR code on your table so there is no interaction with staff other than when they bring you your food."
• "Awful system having to order via phone, tried and it was not easy, Pizza Hut web page did not view well on my iPhone 8 so when I wanted to proceed to payment it did not show, in the end had to order by the till."

Value for Money

Pros:

• "The £19.99 bottomless pizza, ice cream and drinks are really a bargain when one pizza cost around 15."
• "We went for the buffet option as it is well priced with a large choice of food."
• "Very good value for £6.99 and quite filling for 700cal."
• "The food was delicious and the free salad bar was full and had plenty of choice."
• "This was without doubt the best pizza hut buffet I've ever been to.. Great selection of pizzas and they were somehow all a lot nicer than other pizza huts."
• "Best dine in pizza hut around the area, far better then Westwood cross branch."
• "Always clean, friendly and helpful staff, great food options."

Cons:

• "Whilst the food is good it's very expensive."
• "It's pretty expensive too."
• "Very expensive!"
• "You know what you're getting when you visit a Pizza Hut and this restaurant doesn't disappoint. I would say it's probably a little bit too pricey for what you're being served."
• "Overall, it was pretty awful service and the fact you pay right at the start means you can't even be offered any of your meal for free in situations like this!"
• "My pizza was disappointing, it was looking like cat food and tasted exactly the same."
• "Whilst much about the food is good, it is spoilt by using the worst salad and veg possible."