The Wagon And Horses Reviews Summary

Food Quality

Pros:

• "Food was very nice from starter through to pudding no complaints, Everyone was happy with what they ate."
• "We had two really good value, good quality meals."
• "Food turned up quickly and exactly as ordered."
• "Food was exceptional ❤️ Restaurant quality."
• "The food hits the perfect price to quality point."
• "Food was great and hot."
• "Food was good, hot, fresh and enjoyed by all."

Cons:

• "The burgers were the worst burgers we have eaten ever."
• "Everyone complained that their portions were so small."
• "The carrots were all white round the edges where cooked and just left out somewhere the cabbage was dried up and disgusting."
• "The nachos were cold."
• "Usually foods ok but ordered 2 roast dinners today, meat was ok but veg was horrendous."
• "The sirloin steak was fatty throughout, items were missing from dishes."
• "The food wasn't great either, my medium rare steak was well done to the point of cremated."

Service

Pros:

• "Bar staff friendly and area clean, server was nice and polite."
• "Staff very friendly and helpful and the food arrived quite quickly."
• "The staff were very attentive and served us well."
• "Great service and also 50% discount on Monday to Wednesday during September."
• "Service at the bar was fine... Fairly friendly and prompt."
• "Staff are always friendly and helpful."
• "Very good service quick to clear tables."

Cons:

• "Staff looked overworked and miserable not welcoming at all."
• "After waiting an hour the meals didn't come out together."
• "Waited an hour or more to be told by the I presume manager that large tables take priority."
• "Staff member was very rude put complaint into manager who didn’t really appear to concerned of how his staff speak to customers."
• "Staff ignored us, tables were left cluttered and dirty."
• "Making one drink at time for a party of six, it took ages and they were grubby."
• "Staff wasn't very friendly and actually quite lazy to be honest!"

Cleanliness

Pros:

• "Over all its a clean and tidy Bar and Grill."
• "It's always been a nice building to have a few drinks in for a relaxed evening."
• "Ordering food at the bar was quick and easy as there was no queues."
• "The venue itself is ok looks clean and tidy enough."
• "Staff always give good service, and never appear to be harassed or grumpy."

Cons:

• "The staff overheard us talking about the ants and did nothing."
• "We noticed an infestation of ants around our table, on the walls, menus and napkins."
• "Tables were dirty and weren’t cleared."
• "The table & floors were sticky, and the female toilets! 😳 where do I begin? The smell, the sticky floors, the filthy walls & doors."
• "The floor was very messy with packets of condiments on the floor and bits of food on the seating."
• "Napkins stuck to the table, dust and cobwebs all over the place, chocolate all over the menus, needs a very good clean."
• "The menus are a health hazard, the place is so very dirty, nothing was clean."