Tollgate Medical Centre Reviews Summary

Appointments and Wait Times

Pros:

• "I contacted the practice online regarding my 3 month old baby and received a prompt call back from a lovely doctor."
• "The call back system is awesome and if needed you are seen on the same day."
• "I saw a lady doctor last week because I was ill, she was very prompt, she called me after receiving my online form and gave me an appointment to see her."
• "Afternoons tend to be very busy, but the service is very good."

Cons:

• "Calling in and being put through to the receptionist in order to arrange an appointment is almost impossible."
• "Appointments are being cancelled on a day and there is always a long wait to see a doctor."
• "Long waiting times to see the GP."
• "I arrived early, was seen late after appointment time."

Reception and Administration

Pros:

• "Reception staff are always sweet and helpful."
• "Reception staff are quite pleasant over the phone I haven't had any problems with them."
• "Tollgate Medical should be a role model to many others."

Cons:

• "The receptionist at the surgery are very rude lack empathy towards people."
• "Reception booking in was very slow."
• "They leave you on the phone for over an hour every time even though there is max 4 people in the queue."

Doctors and Care

Pros:

• "Her practice and care was amazing."
• "Doctors and nurses are extremely nice, helpful and professional."
• "Doctors and have always been attentive and delivered first class service."
• "Dr Koneru who gives time to explain thoroughly about your symptoms/illness."

Cons:

• "Dr Deana Gershuny at the practice is an appalling doctor."
• "Laziest surgery I've come across."

Building and Accessibility

Cons:

• "The building itself needs updating."
• "NOT WHEELCHAIR FRIENDLY AT ALL."
• "The ramp to the entrance too steep, you have to have someone to push you in."

Online System

Pros:

• "Online service is really good, I've always had a good response."
• "Their user-friendly online system is easy to use."

Cons:

• "Since this online appointment business started this centre is going down."
• "It has become almost impossible to get any appointment via the new online system."