Bupa Health and Dental Centre Canary Wharf (Crossrail Place) Reviews Summary

Reception and General Service

Pros:

• "From the moment I walked in, I was greeted with warmth and friendliness by the reception staff."
• "The lovely receptionist lady Elisa helped me a lot in terms of appointment booking and statements."
• "Great Service, felt really comfortable with the staff!"
• "Lovely centre with great customer service."

Cons:

• "There was a problem with my referral from one of the consultants at this centre - the receiving hospital refused to accept the referral for bureaucratic reasons."
• "It was cancelled by text, with no easy option to reschedule."
• "No one answers the line there ever."
• "Also the receptionists just need better training in customer service and business knowledge like how much the treatments cost."
• "Only improvement is there was a receptionist who was very slow at sorting the insurance claim and organising follow-on appointments - seemed poorly trained although still friendly."

Dental Services

Pros:

• "The dental hygienist I had was outstanding, treating me with compassion and tenderness throughout the cleaning process."
• "Every tooth was polished to perfection, and I left with a bright smile and a great sense of satisfaction."
• "Dr. Naazi Marouf is absolutely gem of this place."
• "Charlene Wilson, hygienist does a brilliant job cleaning and leaving teeth smooth and shiny."
• "Highly recommend Dr Kent at Bupa Dental practice."
• "Charlene Wilson is the best hygienist!"
• "Charlene is an amazing dentist who leaves my teeth feeling clean without being painful like some other hygienist!"
• "I am really happy with Matt Taylor’s expertise and friendliness."

Cons:

• "The worst dental experience I’ve had."
• "The dentist Dr. Anil didn’t clarify the cost of the treatment before carrying it out."
• "Not a great experience at this one, hygienist was bit rough, then the dentist also didn’t give great ideas."
• "Most absurd appointment, no cleaning provided, wasted almost an hour and £120 for someone to conduct 3 x-rays."
• "Stay away. Inexperienced dentists and incompetent practice managers."

Osteopathy Services

Pros:

• "Rohit is an angel sent from above, a true blessing in my life."
• "The results were astonishing, and I could hardly believe the progress I had made."
• "Rohit's expertise and guidance not only put an end to my physical suffering but also alleviated the mental burden I had been carrying for so long."
• "The osteopathy department at this centre is just great, I can't recommend them enough."
• "Fantastic Osteopath!!!"
• "Had my first consultation with Dr. Amir Pakravan, a true professional who recommended me the best treatments."

Pricing and Costs

Pros:

• "As a private dental practice isn’t that expensive too considering I don’t have insurance."
• "Since cleaning was not needed, I was not charged."
• "I was so surprised because I DID book a slot and took up some time that could have been used to perform the procedure on someone who needed it, but the nurse said that it would be wrong to charge me for a procedure that I did not need."

Cons:

• "The dentist Dr. Anil didn’t clarify the cost of the treatment before carrying it out, so I ended up paying an extra £200 for something that should be covered by my insurance."
• "The treatment plan given is also SO OVERPRICED that is almost three times the price shown on their website."
• "Worst of all is they could not care less when you give them feedback."

Professionalism and Communication

Pros:

• "Anna Viviani in the Member Services Team is exceptionally helpful."
• "Great efficient service, supportive and friendly staff that are very customer-orientated, and specialists that really know their domain."

Cons:

• "Too bad I couldn't give them no stars, because that's what they actually deserve. Very, very unprofessional place!"
• "Nobody ever thought of calling me and telling me the info I was given was incorrect."
• "Doctor never even bothered calling me."
• "I am not coming back to this place as receptionists always do a poor job of booking appointments and creating invoices for my claims."