"I have always had a positive experience at this practice."
"I've spoken to Dr Ellacott twice recently and also Dr Rajaratnam, and have received professional, prompt and helpful advice."
"Dr Brothers and Dr Ellicott deserve 5 stars."
"Great doctors, especially Dr Ellacott very helpful and supportive. Good clinical team too."
"I had an appointment with the diabetes nurse today, she was so professional and caring."
"My 5 star rating is for Dr Brothers - she is an outstanding GP."
"The GP's working there are great, very helpful and insightful."
Cons:
"All the doctors have been good, except for Dr Brothers, she treated me awful."
"Awful service and questionable clinicians."
"This medical practice is extremely disappointing. Instead of speaking with a qualified doctor, patients are left with random individuals."
"One of the WORST surgeries around. Some of the Dr's should not be Dr's."
"Doctor did not look at me, just looked at my husband's shoulder."
"Doctor Brothers is racist!"
"The doctor was horrible, rude, impatient and hung up on me when I explained my problem."
Appointment & Phone System
Pros:
"When she told me I needed a face to face appointment, she was easily able to book me in and see me in person."
"Always have appointments when I call up."
"Since the pandemic hit you are able to ring the surgery up and make an appointment for a phone consultation which works very well."
"I phone at 8.10 am and asked for an appointment and was told that there were none today. I was then asked if I would like a call from the Doctor. The Doctor called at 10am - when I explained my condition she said that she would need to see me and I was in her office within 45 minutes."
Cons:
"Sometimes it's hard to get an appointment."
"For the last three days, I have rang at 0800hrs on the dot to book an appointment and I’ve had to wait between 30-40 minutes only to be told that there are no appointments available."
"Impossible to get a response on email."
"It’s a nightmare trying to get through to Bridge House Medical on the phone."
Reception & Admin
Pros:
"I'm incredibly impressed with the level of care, kindness and patience I've encountered from clinicians and reception staff alike."
"I spoke with the Receptionist at the surgery on Monday and Tuesday of this week I was most impressed with the efficient and polite way that my call was handled nothing was too much trouble."
"A family member with learning disability was joining a gym, we asked for letter from the doctor so that another person could go into gym with him. Sent the email to reception and received the letter promptly and the doctor was very supportive."
Cons:
"Receptionists and Admin ( i.e. Wahidah) recently provide awful service."
"The reception staff are not approachable and don't even greet you in a professional manner when on the phone."
"As for the Receptionists, they are rude, dismissive and believe they have all the control."
"But the receptions are rude, think they are medically trained and seem to make up stuff just to get rid of you."
"The evening receptionist will not help at all."
"Seem short staffed and the receptionist was extremely rude to every person who came in."
Response Time & Communication
Pros:
"I needed to make an early prescription request and this was responded to so quickly and helpfully."
Cons:
"Tried to get in touch several times to get an earlier prescription and each time I waited 25mins for someone to answer."
"We've called over 6 times and no answer from the staff."
"Appalling. I have tried to reach the surgery over the phone numerous times and never had any luck, waiting 20' and no answer."
"I've been trying to call them from 8am but the automotive message keeps saying the surgery is now closed."
Overall Clinic Experience
Pros:
"Thank you Bridge House Medical Practice."
Cons:
"This level of service is unacceptable and fails to address patients' needs adequately."
"The worst clinic of the world."
"One of the worst surgeries in London please avoid."