Streatham Common Practice Reviews Summary

Professionalism & Competency

Pros:

• "I would like to show my gratitude to Dr Jacob Wells for his attentiveness, care and prudence in treating my month-old son."
• "Well done Dr Wells and Streatham Common Practice. This is exactly what a GP should do: gatekeepers, being cautious, listening to their instincts."
• "I spoke today to Dr Haque who gave me quality time, good advice and answered all my questions fully."
• "I have been with this surgery for over 25 years and have been extremely happy with the care provided by all the doctors."
• "Recently I have had a few telephone consultations with Dr Booth and have been delighted with her recommendations and follow up."
• "Every member of staff I’ve encountered - receptionists, doctors and the nurse - are friendly, intelligent, knowledgeable, clear and helpful."
• "Dr Haque was so helpful and went over and beyond for my concerns about my son."
• "I have received nothing but excellent clinical care from all of the practitioners."

Cons:

• "If I could put minus stars I would! My 85 year old father has been on their books for some 6 years. The repetitive failings are astonishing."
• "The worst GP practice I've had the misfortune to be 'treated' by."
• "The services have gone from bad to worse, to the extent that this has become unsafe for patients."
• "It is hit and miss whether you get a competent dr, nurse and receptionist."
• "There seems to be a theme here and the surgery refuse to acknowledge it."

Reception & Admin Services

Pros:

• "I attended Streatham Common Practice today and spoke with receptionist Charlene who was very polite and friendly."
• "My husband was recently very unwell, I had to call the reception team a number of times. At all times the receptionists who answered the phone listened to what was wrong and took the time to try and find a solution."
• "As for the reception staff, it really saddens me to read all the terrible reviews. They have been inundated over the last 2 years and are trying their best to help patients."
• "The surgery receptionist was prompt and efficient too."
• "Today I requested a telephone consultation, no sooner had I put the phone down to the receptionist my phone rang and it was the doctor."
• "Reception staff were much better and Darren (I think that’s who saw me) was really great. He actually listened, cared and took time to understand my problem."

Cons:

• "Reception are also mostly incompetent and seem to have no professional skills in carrying out their duties."
• "The receptionists are rude to the point of being aggressive."
• "Admin staff are empowered to make clinical decisions as "trained navigators" which means effectively blocking patients from securing any GP or nurse appointments."
• "Still waiting to hear back from a doctor send a form in mid December for an appointment."
• "Reception staff are rude and incompetent."
• "Reception and admin services can be sketchy but appreciate they have an enormous scope to deal with."

Service & Support

Pros:

• "Been with this practice for over 10 years. Never had a problem and always felt supported whenever I was unwell or had health issues."
• "I’ve had nothing but positive experiences with this surgery and can’t recommend it enough."
• "Managed to get a call from the doctor within 2hours."
• "My experience with this GP was really good today. I called the surgery regarding an ear infection and they told me that a doctor will call me back within the next 4 hours, which he did."
• "I have received outstanding support from the Practice team over recent months."
• "I am grateful for the time and regular reviews that have been offered to me by clinicians and reception team and feel I have made good progress as a result of their close and consistent support, encouragement and guidance."

Cons:

• "There seems to be a theme here and the surgery refuse to acknowledge it."
• "Unfortunately had to reach out to these lovely folk again… in SEPTEMBER…. Still waiting for my call back from the doctor? Still waiting for my test results?"
• "Been with them for most of my life, but they have gone downhill in recent years."

Efficiency and System Management

Pros:

• "Online service was great. Managed to get a call from the doctor within 2 hours."
• "Today I requested a telephone consultation, no sooner had I put the phone down to the receptionist my phone rang and it was the doctor."
• "The online portal is easy to use."

Cons:

• "They no longer respond to emails, their phone system cuts off and doesn't allow messages."
• "I have no idea how to access my test results, they don't call or write."
• "Tried to use the online system and it just doesn't work."

Wait Times

Pros:

• "I called the surgery regarding an ear infection and they told me that a doctor will call me back within the next 4 hours, which he did."
• "Managed to get a call from the doctor within 2 hours."

Cons:

• "Can never get an appointment, and then when I finally do, I wait an hour past my scheduled time."
• "Been trying to get an appointment for 2 weeks now."
• "It took a total of 16 days to get an appointment."
• "After waiting over 3 hours to get a call back from the doctor, they never called me."