St Ann's Road Surgery Reviews Summary

Customer Service and Staff Interaction

Pros:

• "I am writing to express my heartfelt appreciation for the exceptional customer service I received during a recent phone call with your practice."
• "During the call, Paul's professionalism and dedication were evident."
• "I am sincerely grateful for the excellent service I received from Paul and the entire team at St. Anne's Road Surgery."
• "The receptionist is fanatic Miss Chandler every time I call she is very caring n very compassionate."
• "Livia on reception today was exceptionally helpful and understanding."
• "I spoke to Chanda this morning… she was soooo helpful and accommodating to me."
• "I called yesterday to fix an appointment... Paul the receptionist was very helpful above and beyond the call of duty."
• "Amazing team! Always happy to help and accommodate appointments."

Cons:

• "The receptionists are very unhelpful and are often rude."
• "Very unprofessional and rude member of staff named Louisa, will definitely go further with this."
• "A lady called 'Luisa' picked up the phone today and started getting angry for no reason at all."
• "They’re aggressive and rude."
• "The odd time I've been to reception to collect paperwork, despite some staff sitting there talking to each other, you'll be left 5-10 minutes waiting for them to finally approach you."
• "I would never go if I didn't have to. Staff are extremely rude and unhelpful."
• "Some of the receptionist are very unhelpful."

Appointment Booking System

Pros:

• "So far the GP has been good at listening and if you have an issue and will book in blood tests, scans etc."
• "I received a call last week inviting me to book an appointment via the Dr IQ app."
• "Really helpful reception staff who were able to book my appointment incredibly quickly and with no fuss."
• "They are always accommodating to get the earliest appointments."

Cons:

• "Unless you have the app, getting an appointment is a nightmare."
• "Most ridiculous scheduling system I have ever encountered."
• "This system is a nightmare."
• "Terrible service, the app is useless."
• "To get an appointment is an impossibility."
• "I ring first thing at 8am and I am told by the automated message that there is no availability."

Medical Service and Patient Care

Pros:

• "The nurses are also very nice."
• "When I actually manage to get through to a GP I've had only fantastic experiences."
• "The doctors and staff are always really patient, helpful and answer all of my questions no matter who I’m referred to."
• "All experiences with doctors and nurses I have had have been positive."

Cons:

• "Avoid if you have mental health issues."
• "They do not care about people."
• "The surgery don’t know how to look after their patients especially with serious health concerns."
• "There seems to be a lack of coordination and effective communication between doctors and patients."

Overall Practice Organization

Pros:

• "Modern and well-equipped facilities."
• "Great services and a good team."

Cons:

• "The administration is extremely chaotic and disorganized."
• "The current management is doing a terrible job."
• "It seems there’s a lack of leadership and direction in this practice."

Feedback on Specific Doctors

Pros:

• "Dr. Waller has been very supportive and listens carefully."
• "Dr. Singh has been an absolute blessing for our family."
• "Dr. Henry has always provided me with excellent care."

Cons:

• "Dr. Clark dismissed my concerns without proper examination."
• "I felt rushed during my appointment with Dr. Smith."
• "Dr. Patel was very condescending and made me feel uncomfortable."