The Forest Surgery Reviews Summary

Booking and Appointments

Pros:

• "There is a new app system which if it works might be good and improve access."
• "My 5star is for Sara on reception today who was really patient with me showing how to set up the app."
• "The surgery is quick to respond, when it comes to online queries and delivering medications to a patient's assigned pharmacy."
• "This surgery is the only one that has been open since the COVID-19 pandemic begun."

Cons:

• "I’ve been calling from since last week...everyday I was told call back tomorrow."
• "Not being able to book online is just the worst user experience."
• "Booking an appointment is like buying a Glastonbury ticket - you have to book on the day between 8am - 9am with no guarantee of getting an appointment."
• "It’s virtually impossible to speak to anyone. You have to book online between 8-10 to be given a phone call back."
• "Its impossible to get phone appointments."
• "very bad booking system always find problem trying to book appointment my wife cant speak much english and doesnt know how to use the net and she always finds it a problem trying to book an appointment we are now changing the doctors because of this."

Staff Attitude and Professionalism

Pros:

• "The admin here are always kind."
• "Only positive I have is the Receptionists are nice."
• "Both my husband and I have been treated with kindness and courtesy by all the staff members."
• "Me and family have been with this surgery for many years. Every single receptionist is very helpful."
• "Specially Zara from reception is very helpful."

Cons:

• "The rude receptionist told me a doctor called my sister in the morning and my sister apparently hung up the call."
• "To top that the receptionist is rude with no compassion for the sick."
• "Extremely rude staff at the front desk who won't care about whatever condition you’re in."
• "Patients are a joke to them."
• "Reception staff are unprofessional and rude."
• "all the reception people are worthless there, they don't know to do the proper job."

Doctors and Medical Service

Pros:

• "Dr Ahmed has been my Doctor since birth. Thank you Dr Ahmed, for making a big difference in a small community!"
• "Practice and care is given to such a high standard, especially pleased with Dr. Raheela Basheer; she has been so helpful."
• "We have found Dr Ahmad to be a brilliant doctor."
• "Dr Ahmad is very knowledgeable."
• "The medical staff at The Forest Surgery are friendly and efficient."

Cons:

• "I was told I cannot speak to the doctor."
• "This practice has no place in a modern health service and should be closed down as it’s a danger to the public."
• "Blood tests go missing."
• "Miss diagnosis and locum doctors that prescribe pain killers is the norm."
• "The Dr didn't even clean the temperature device. She just plugged it into my ear and didn't even clean it after...she just put it back on the device holder. This is disgusting."

Operational Efficiency and Management

Pros:

• "Forest Surgery has been put in a very difficult situation due to the heavily populated area they cover."
• "I would recommend this centre and would like to see Dr Ahmad get an honour for the great work he has done for me and many in the community."

Cons:

• "Badly managed and unhelpful."
• "This surgery should be shut down!"
• "The new 'E consult' system is so bad."
• "It's so disappointing that a place that's meant to be there for help can be so disorganised."