Chrisp Street Health Centre Reviews Summary

Appointments

Pros:

• "Overall, I am very impressed!"
• "The emergency appointment / triage system is fair and often provided a call back from a doctor in minutes."
• "So many more services are now available at GP practices and this has reduced my need to go to hospitals for minor tests and procedures."

Cons:

• "Terrible GP. They don't give any appointments and if you actually go there you'll see the whole centre is EMPTY."
• "When you do eventually manage to get a appointment, it'll be in more than 2 weeks and over the phone which they say they call you in a 5 hour time slot."
• "Just constantly send you round in circles for appointments."
• "They can never give you an appointment even when you call in the morning."
• "You can never get an appointment or a call back, they seem to be full 99% of the times."
• "Literally have to beg to get an appointment, when you’re lucky enough to get one it’s not even with an actual doctor but with a nurse."
• "Waited 3 weeks for an NHS appointment for a flu jab."
• "On top of that, appointments are never available and no one is making a slight effort to accommodate you."

Receptionist Service

Pros:

• "I have heard "Sam" the receptionist is nice and helpful but I have yet been on the phone with him."
• "I am so thankful to a receptionist called fazana who I've heard speaking to my sister she is so kind."
• "The reception staff is very friendly."
• "I have always found the reception helpful and efficient."
• "Call centre line also very responsive."

Cons:

• "The receptionist are rude with no customer service experience."
• "Like many others reviewing, the service from receptionists has made me come online to post my experiences."
• "Receptionists who pick up the phone are very rude."
• "The Receptionist are rude, unhelpful, vile and aggressive."
• "Receptionists in general (bar 1) are the rudest most unhelpful people I have ever come across."
• "The attitude of the receptionist was 'couldn't be bothered.'"
• "This health centre is crazy."
• "Very rude receptionist. She hardly wants to listen to the problem."

Doctors

Pros:

• "One doctor who was lovely who I saw in person unfortunately the appointment was one hour late."
• "We have had a fantastic service from Dr Smailes at Chrisp Street Health Centre."
• "I love the doctors (general practitioners) here."
• "Always pleasant to speak to dr Arunan."
• "Health professionals are fantastic."
• "Dr. Arunan JOTHIESWARAN, the best GP doctor I have ever had in my experience."
• "The staff were great and the doctor was very friendly and did everything to fix and reduce my problems."

Cons:

• "The doctors are USELESS."
• "I don’t particularly like the consultations with dr Sohal or dr Jang."
• "Dr Alex Sohal is an awful 'doctor'."
• "Dr Rahim has failed to recognise the health concerns with regards to my mother and has failed to diagnose her illnesses without assessing her properly."
• "I just heard the most frustrating consultation from one of the doctors."
• "If your health problem gets in the hands of Dr Abdur Rahim, I sincerely feel sorry for you and hope you will be okay."

General Feedback

Pros:

• "I've been registered to this GP since late 2019. I wouldn't say this is the best GP but it's much better than other GPs I've had in the past."
• "I have had a good experience with this practice over the last 8 years."
• "Facilities are clean and still reasonably modern. Supports online appointment booking."
• "Great staff, a pleasure to deal with. Service is friendly, quick and efficient."

Cons:

• "The NHS and all GP's are pulling a massive con on everyone."
• "It's a shame when you realise local pharmacy are giving better service than NHS."
• "This practice needs to be closed down!"
• "Management need to look at the ratings and actually do something about this."
• "There is an urgent need for customer care training and an improvement in care at Reception level."

Diagnostic and Treatment

Pros:

• "I visited Chrisp St Health Centre to obtain an anticoagulation 'yellow book'."

Cons:

• "Just got misdiagnosed by this place."
• "They can't treat a simple infection."

Hygiene and Facilities

Pros:

• "The facilities and cleanliness was outstanding."

Cons:

• "The cleanliness of the premises has fallen below acceptable standards."