Herons Bonsai Reviews Summary

Tree Quality

Pros:

• "The trees here are absolutely stunning, every single one is well pruned."
• "HUGE collection of stunning trees, will be returning."
• "Absolutely fantastic place, and Bonsai, Gardens and field tree amazing."
• "Heron's Bonsai's are stunning and are great value for money."
• "What a remarkably healthy bonsai at a great price."
• "There are many stunning bonsai trees to gaze at or to buy."
• "The Bonsai's are really cared for and we couldn't be happier with our lovely tree."

Cons:

• "All of the trees had been damaged by being left to fend for themselves in the cold British winter."
• "The bonsai tree died three months after the birthday, despite being watered every day and being taken very good care of."
• "The chinses privet is in really poor condition."
• "The trees on display appeared neglected and were surrounded by weeds."
• "Was super excited to buy my first bonsai tree from here given the mostly great reviews, but upon arrival the tree was covered entirely with an aphid infestation!"
• "The tree was sick with white bugs since its arrival."
• "After joining a bonsai forum it is clear that the tree has a fungal infection, and now I am having to sacrifice entire branches to stop the spread and save my tree."

Customer Service

Pros:

• "The staff are very friendly, welcoming and knowledgeable."
• "Staff were very friendly, polite and have a great knowledge of all the trees."
• "The staff were very helpful and friendly too."
• "all of the staff treated me as if i was one of their best and most regular customers."
• "Myself and my partner have both emailed peter asking beginner questions and for advice and he has always replied to us and helped out!"
• "The staff are very helpful and knowlegable."
• "Staff so helpful and knowledgeable."

Cons:

• "Office manager was also very rude and confrontational on the phone."
• "I contacted the customer service for a replacement but they never responded to me..."
• "I definitely won't be buying from them again, or ever going to them for advice."
• "Customer service was a little slow."
• "Awful customer support experience, sent multiple emails... unhelpful customer service."
• "Appalling service. Failed to deliver my order after paying £13 extra for the Saturday delivery."
• "Some really rude and arrogant staff."

Delivery & Packaging

Pros:

• "I received next day delivery with just the standard packaging option, it was a convenient time slot and there was top-notch tracking."
• "One day express delivery service, it was delivered by the Streetwise Couriers Sussex, perfectly packed with a double boxes and not being damaged at all."
• "They arrived perfectly fine in a good condition and well packed."
• "The tree was delivered safely and on time."
• "The package was packed incredibly carefully with everything included and the tree had a specially designed wet cardboard structure preserving the soil from dryness."

Cons:

• "Upon arrival and after opening the box, the tree looked ok. After removing the bubble wrap, I found the tree to be absolutely bone dry and was not wired into the pot."
• "We ordered a bonsai tree as a gift via the Herons website, it arrived very sickly looking with a terrible pest infestation, certainly not gift worthy at all!"