Advance Vauxhall Watford Reviews Summary

Customer Service

Pros:

• "Very friendly, polite and professional."
• "Marcin was friendly, helpful and really listened to what we needed."
• "Manraj is a real asset to Vauxhall as he listens and shows real empathy, Thankyou Manraj."
• "Can't speak highly enough of salesman Ray Thomas. His customer service, his product knowledge and his attention to detail was excellent."
• "I'm delighted with the service offered by Vauxhall in Watford."
• "I cannot praise Advance Watford enough. From the booking in to completion all staff were pleasant and professional."
• "Nafeesa was professional, knowledgeable, beyond helpful! From start to finish, this has been by far the best experience possible!"

Cons:

• "I recently purchased a car from this dealership, and I must say that my experience has been a nightmare and I do not recommend them to anyone else."
• "BEWARE! Honestly, the experience at this car dealership is the worst I have ever experienced (several months ago) They’re simply crooks."
• "The staff here should all be fired and they are a complete let down to the vauxhall brand."
• "Use a different Vauxhall dealership as these people are just as bad as con men."
• "Very snappy, irascible and thin skinned receptionist at the service desk."
• "I have dealt with the service department a few times with a company van and Charlotte assistant service manager has the worst attitude and 0 customer service skills."
• "The customer care is dreadful I called them 5 times 3 time I was hung up on before I got through."

Quality of Repairs and Services

Pros:

• "Received good service today. There was a problem with the fan air direction flow in my Zafira following the Recall work earlier in the month."
• "Northern Motors serviced my car recently and I asked them to fix two issues under Vauxhall warranty."
• "I took my company vehicle in for an MOT and service. The front desk was staffed by pleasant people."
• "The car was picked up from my house, I was updated with all that needed to be done to service and MOT very promptly."
• "I am very pleased with Advance Vauxhall and will always take my car there for service and repair."
• "Third year servicing my car here can't complain. Customer service was good, they were communicative, polite and calling me when found issues upon inspecting the car."
• "Had recently done a routine service and MOT at Advance Vauxhall Watford. Staff was very friendly and helpful."

Cons:

• "Added 60 pound to invoice for plugging car in to the computer."
• "Service is a fair price as you are taking it to a car manufacture. However, prices of repairs are a disgrace!"
• "Poor service department! Waited 2 1/2 weeks to get my car booked in for a service."
• "Gearbox failure THREE TIMES in the space of 12months."
• "First and second repair, we had to cover the cost as it is outside of their warranty and they clearly do not care about consumer rights act."
• "Northern Motors told me that Vauxhall uses cheap materials and it will make noise but if I pay 150 they will pad it up for me."
• "How can you charge someone £385 for a front spark plug replacement, when most garages include it in their servicing!"

Purchase and Sales Experience

Pros:

• "I contacted Advance Vauxhall Watford looking for a car for my son. I spoke to Gabriel who very helpfully found exactly what we were looking for and quickly arranged a viewing and test drive."
• "Just wanted to say, I dealt with Matt when purchasing my new car, and he was amazing!"
• "I would thoroughly recommend buying through Northern Motors."
• "I hate buying cars but actually I enjoyed buying this one because Ray Thomas who I dealt with was patient."
• "Martin did a fantastic job and secured me a lovely 2019 plate Suzuki Swift Attitude."
• "I'm very positive about Advance Vauxhall Watford Branch, my contact with them has so far been professional and they do what they say they will do."
• "Great place to get your car from! Matt was so helpful and friendly."

Cons:

• "Took my car to fit parking sensors that they left out in the first place even though they were ordered have not bothered fitting these in time and now I'm without a car for another day."
• "Motor ombudsman now on the case."
• "Purchased a new car from this dealer recently and it arrived missing parking sensors that had been ordered."
• "I bought car without inspection they said 14 days money back guarantee now they don't answer any of my calls."
• "They also discovered that the car was sold to me with warped brake disks which are unsafe."
• "Turns out, the brand new gearbox they promised, was actually a refurbished one!"
• "I would avoid this dealership at all costs. Terrible service. Disorganised and frankly dodgy."

Customer Experience and Satisfaction

Pros:

• "Friendly and they have a friendship with me for life."
• "Staff are always friendly on the phone."
• "Made me feel welcome and happy to buy a new car."
• "The support I received was amazing, the customer service was fantastic."
• "I would highly recommend Martin and Vauxhall Watford for your next purchase."
• "I am over the moon with the new Vauxhall Astra."
• "I collected my car yesterday and absolutely love it."

Cons:

• "I'm sick and tired of these places thinking they can rip people off!"
• "One was Tms sensor that every now and then does not work."
• "I took my daughter's 2016 Corsa to be full serviced and MOTed."
• "Booked car in for Mot and service on line for 7th September. When I turned up I was told it was booked in for the 9th despite them sending me an email reminder confirming it was booked in for 7th."
• "I'm very positive about Advance Vauxhall Watford Branch, my contact with them has so far been professional and they do what they say they will do."
• "I will not use them again and I think I will avoid Vauxhall cars in the future."
• "I will never ever use this service again and I will recommend to all my friends that are Vauxhall owners not to use it."