Address: 1, 65 Alexandra Rd, Chalvey, Slough SL1 2NQ, United Kingdom
Phone: +441753903934
Rating: 3.7
based on 86 reviews.
Customer Service
Pros:
"the customer service was brilliant. They showed me around the car, the sale was quick and easy"
"Callum answered endless questions for me, reassured me about the car, services and options available."
"Great customer service, very helpful. I spoke to Sam and he took his time to help me."
"Yas and his team were very professional and the service provided was simply excellent."
"Fantastic service, and car arrived in perfect conditions."
"My experience at Prestige Cars Berkshire was excellent. I am the type to be suspicious of sales people but Sam was very friendly, helpful and honest."
"Had an issue with the car after purchasing. Guys at prestige were very sympathetic and we quickly reached an agreement."
"Yas was only to happy to take the time to explain the starting protocol when I forgot how to do it."
Cons:
"Would happily give this place no stars if I could. Customer service is disgusting."
"They are extremely rude and quite arrogant."
"Once they have sold you a car they don’t care. I had a few problems with the car weeks after purchase and took a long time and hassle to get it sorted."
"This garage is shocking. The service from the employees is useless, they have no idea what they are doing."
"Very very unprofessional and unreliable service, I would not recommend anyone to buy with them."
"Phoned prior to viewing, asked about condition of the car. Was told car was absolutely fine. After traveling to prestige this was not the case."
"The place looks dirty, untidy and I wouldn't trust them."
"Strange place, tucked away in a residential area. Didn't seem too interested in selling a car."
Car Quality and Condition
Pros:
"So I bought a BMW 5 series 3 months ago from this company. The car was cleaned and hoovered etc."
"We bought a car recently for almost 18k which for us was a huge investment. The car is now 2 months old and we love it."
"I bought a used Jaguar XF from them, their cars come with 3 months warranty in case anything goes wrong."
"I brought a beautiful little fiesta from these guys, best car purchase I've ever had."
"Recently purchased a Ford Fiesta from the friendly, honest team at Prestige Cars."
"We bought our new GLC Mercedes a few days ago and its amazing!"
"Bought an Audi 2 weeks ago was perfectly as described lovely owners."
"Got my car last month off them. Car is as expected.. The staff was very friendly and easy to deal with."
Cons:
"I bought a car from them... that turned out to be so damaged that a mechanic couldn’t believe it came from a dealer in that state."
"Bought a car from them a few weeks ago. The day after getting it loads of scratches started to appear."
"The engine was dangerous and had plumes of smoke coming from the engine as I drove it home."
"Had to pay for them to help us take it back to the dealership and swapped out the tyre. I was told they would pay for the replacement tyre but they've been ignoring calls and messages since June."
"These guys sold me a car with a handbrake that didn’t work and brakes that were grinding and yet the MOT was clear!"
"Had the WORST experience and ended up suffering a substantial financial loss because of them... Prestige sold us a car that was in a terrible accident."
"Absolute scam i bought a astra 1.3 2010 plate had it only a week before getting it serviced and it pissed out with oil."
"Bit of a dodgey car sales company, they have a few more expensive cars in the garage which they show you and hide the ones that you want to see."
After Sales Support
Pros:
"The same week there was a coolant leak... I rang up the dealership... he said to take it to a local garage to fix and he’ll reimburse me. The same day I got reimbursed the money!"
"2 months later I had another problem where my coil spring had fractured- I phoned up again and within the next day he has sorted this problem out."
"I have had to begrudgingly give this garage 1 star as no stars is not an option."
"Highly recommend this dealership. In my dealings with this company, Yaz was very helpful with sales and after sales services."
"Had an issue with the car after purchasing. Guys at prestige were very sympathetic and we quickly reached an agreement."
"I bought a used Jaguar XF from them... Unfortunately for me there was an oil leak but when I told them about it they took the car into repairs and gave me a courtesy car straight away."
"I found Prestige through my use of Carfinance 247... The car was valeted and fueled up ready for my collection."
"Fantastic service, and car arrived in perfect conditions. The gentleman delt very well with the whole process."
Cons:
"They took a month to return the money which essentially ruined my chances of refinancing again with the same finance company."
"Took 2 months and constant phone calls to finally get my money back."
"They are cheap and will cut corners to ensure they're costs are at a minimum. If the car seems fairly priced then it is definitely one to avoid."
"Called the dealer and get some garbage excuse about the AdBlu sensor being faulty. So effectively the dealer has sold a non running car."
"After calling them twice today to arrange the viewing of a car I was told to come at 4.15pm when someone would be there to show me the car."
"Think very careful before buying a car here. I recently purchased a car and whilst purchasing this car they said that the car had a cracked windscreen and a few dents on the car."
"I would totally avoid this company. Got a car through car finance247 got car home and within a couple of days noticed an oil leak took back for repair and took over 4 hours."
"Absolute scam i bought a astra 1.3 2010 plate had it only a week before getting it serviced and it pissed out with oil."