Mercedes Benz of Slough Service Centre Reviews Summary

Customer Service

Pros:

• "The customer service is exceptional."
• "Raj is very lovely and does what he can to make sure you are happy with the service."
• "They are happy to work around me and my busy schedule in order to support me and support looking after my car."
• "The team were very informative and helpful from start to finish with regular updates before, during and after my service was completed."
• "Karis at the service centre was very helpful breaking down what had been done with my car whilst in their possession."
• "The motor trade in general need more people like him. Straight talking when it comes to cost and processes at the same time empathy towards the customer."
• "Probably the best customer service experience I have received in a very long time."
• "Ricardo is amazing! Anytime I need to bring in my car, he has gone above and beyond."

Cons:

• "I feel they are more interested in getting money out of you then the actual service and care to you as a customer."
• "I had a reply on here from a customer service agent who asked me to email them back to resolve the issue. I replied to them but I never received a response! Complete joke."
• "Dreadful customer service and I have never witnessed anything as appalling."
• "Very poor customer service! I would give 0 star!"
• "The attitude of the staff is disgusting and wasted over an hour going back and forth when they could've just checked the service history and realised it had already been into the dealership a few months ago."
• "Staff members are not polite or friendly, they make you as the customer feel guilty for the technical issues they are having."
• "The most unprofessional staff ever."
• "Very very bad services my car has been there now for 1 month there still not ready."

Quality of Work

Pros:

• "The work carried out was professional and my car drove noticeably much better after the service."
• "Once they carried out the servicing and completed the relevant checks, they sent me a video of their inspection and even washed my car as a complimentary service!"
• "They tested and reset my original radar and told me me I didn't need to replace it. Very happy with the honesty."
• "I was amazed how smooth was from dropping my car till collecting it... the updates were constantly coming in for every step of the service."
• "Had my service done and also needed by distronic cruise control checked as it was not working. Turned out that the front radar, located in the bumper had been knocked out of shape so they advised me thst a new radar (around £500 or so) would be required as the old one would have been unlikely to work soon as it had been knocked."
• "I finally took it to Slough as I heard good things about the technicians, some who have been working there for 10+ years."
• "Despite the festive period and the parts requiring to be ordered from Germany, I was happy to collect the car today on 11/01/2022."
• "I was kept up to date throughout the day on the progress of the service, including the health check video, and the car was ready for collection by 14:30."

Cons:

• "Additionally, despite the promise of a complimentary car wash, my car was returned to me with marks all over it."
• "Asked to turn up at a specific time to collect my car after a service (naturally I turned up later), told they were preparing my paperwork... 45 minutes later, it was ready."
• "They didn't hover my car properly at all and they didn't add up the Adblue which is not really costy."
• "I booked a full service with free car wash discount and MOT.Everything was as expected as mercedes franchise and I am happy with it and would recommend it."
• "They had also filled the Oil compartment with too much oil previously."
• "After calling them twice I am still waiting."
• "I picked it up with more than half of the issues that I had, they keep saying that’s nothing wrong with it (car still in warranty)"
• "Had an oil leak in May 2021 went in for repairs then a few months later the leak was there again so I said what's going on?"

Communication and Updates

Pros:

• "The team ensures that you are updated throughout the day (my car went in for a service) and also email you with video footage of the car."
• "I was dreading picking up the car on a Friday evening, however Karla took care and made it a personable and pleasant experience."
• "Karis Rogers was amazing, took me through my service details very well and thoroughly, left no question unanswered, great customer service overall."
• "I was served by Ricardo Martins and serviced by an apprentice who goes by the name of Selzer Rodrigues. What can I say everything went so smoothly, the service was carried out exceptionally and very professionally."
• "I always have my Mercedes E220 service and tyres replaced at slough mercedes benz service and i have received an exceptional customer support by Mr BABAR who has gone above and beyond to have my expectations met and kept me informed and updated whiles the car is undergoing service and tyres replaced."
• "I'm looking after a fleet of more then 30 mercedes cars and Ricardo from mercedes benz slough looking after me when I bring the cars for repairs or servicing, Ricardo is very helpful and always keeping me updated on any jobs that they do for us."
• "Visited for an annual service booked on-line a month ago, plus a couple of issues. I was kept informed by James with friendly, helpful attention and good explanations of service activity and issues, both fixed. Covid rules in place."
• "It was the best experience with Mercedes I have ever had. I drove in Friday late afternoon ( without the booking)and they gave me replacement car and they fix the car to be collected on Tuesday."

Cons:

• "They were OK. I feel they are more interested in getting money out of you then the actual service and care to you as a customer."
• "Dropped the car off yesterday because the car wasn't accelerating when pressing the Gas Pedal. They had also filled the Oil compartment with too much oil previously. No one contacted me till 3.30 Pm."
• "Tomorrow is the weekend. After calling them twice I am still waiting."
• "Do NOT go to Mercedes Slough Service centre - unless you want to ruin your own day."
• "I was made to wait from 9:45 am only to return at 5:15 to be told my car had still not even gone into the workshop?"
• "I only share my experience so that everyone reading it can avoid them. Looking through all the reviews you can see most of them are centered on very poor customer service, dishonesty and poor quality."
• "Staff keep promises and deliver a exceptional customer service. Vishal booked in the car for a polish and clean, I was kept up to date every step of the way and a warm handover was done between the sales and service team."
• "The Customer Manager that I spoke to, is so poorly trained, giving false information on the phone."