Express Cabs & Couriers Ltd Reviews Summary

Customer Service

Pros:

• "I telephone into the office and spoke to a lady named Siobhan, who was polite and professional and provided excellent customer service."
• "The office were lovely to talk to, knowledgeable and friendly."
• "Booked taxi to Heathrow. Text message sent when cab was despatched and when it arrived to pick us up together with car and driver details."
• "Booked a taxi in advance to take us to Heathrow. The lady who answered the phone was very helpful."
• "I had the pleasure of using Express taxis on Saturday 22nd February 2020 through know fault of the express taxi driver I lost my wallet, after phoning the taxi company and speaking to Julie who could not do enough to try and help me."
• "The service provided was excellent. Driver details were provided on time before pickup."
• "Received confirmation email after booking and confirmation text before the trip as well as the driver's information including a tracker."

Cons:

• "You have lost a 2 year standing customer. And you will lose more if you don't do something about the unprofessionalism of your staff."
• "AVOID AVOID AVOID WORST CAB COMPANY If you want to be let down by lies and poor service, use this firm."
• "Express cabs does not have the interest of their customers at heart. No apology, no empathy, very rude and obviously untrained staff."
• "I appreciate being understaffed happens but don’t lie about it, if I’d have known I would’ve ordered another taxi but your employees lies caused me to miss my train which added another hour onto an already 5 hour journey."
• "This company have no idea what being on time means and really don't care how important getting home or your appointment is."
• "call centre lady was really rude when i asked about the difference in prices."
• "A very rude and nonchalant staff told me it was not their business, if I need another ride I should rebook."

Driver Conduct

Pros:

• "Thank you IOAN for being so caring, considerate and professional."
• "He was extremely helpful with our luggage, really friendly and very patient whilst we installed our children’s car seats."
• "The driver Eduardo was on time and was a very pleasant driver."
• "Really impressive driver, punctual, and polite."
• "Emil driver no. 185 was absolutely fantastic. The A2 was closed, traffic was gridlocked and he calmly and professionally got us to our lunch reservation in London with plenty of time to spare."
• "Mir, my driver today, also very very friendly, approachable."
• "Driver number 53 gave us a brilliant Heathrow transfer from Kent. He was professional, on time, polite, friendly and helped with our extensive luggage."

Cons:

• "Taxi driver not at all helpful. I was with an elderly patient with dementia and he didn't even open car doors or show any civility."
• "Extremely rude driver. Prepaid for the taxi for 1pm. Said that I would be right out, but couldn't find my purse. At 1:03 he said that he would leave me and he doesn't care about whether or not I paid."
• "Met with a rude aggressive driver who forced me to put them in the boot."
• "The taxi driver was speeding to excess and even when I told him to slow down, carried on speeding."
• "Taxi driver completely ignored oncoming traffic, nearly caused an accident and then when warned felt it necessary to give me the w@@ker sign."
• "Then got rude and pulled over to side of road and said pay in full or get out."
• "Very rude driver asked to look in our bags before got in the car and made us put our bags in boot."

Reliability and Timeliness

Pros:

• "Everything was fantastic. The driver the journey were fantastic."
• "TOTALLY RECOMMEND, WOULDN'T USE ANYONE ELSE!!!! Absolutely fantastic company."
• "10/10- I cannot recommend enough! Express taxi were excellent throughout the entire process."
• "The cars arrived slightly ahead of time and let me know they were here."
• "I use Express Taxis frequently and always find them extremely reliable and accommodating."
• "We had great service from this cab company, they were so helpful when British Airways were so unhelpful."
• "Express provided the transport to Gatwick for our recent group family holiday to Tenerife. The taxis were all on time, the drivers were bright and cheerful despite the exceptionally early hour and were very helpful with the luggage."