Club Taxis Reviews Summary

Reliability and Timeliness

Pros:

• "Used club taxis for a return Birmingham airport run, both on time, sensible polite drivers."
• "The taxi arrived this morning 10 minutes early, which was great for us."
• "They arrive to pick you up on time, or very close to it."

Cons:

• "The driver was 40 minutes late leaving us standing in the cold and rain."
• "Booked a club taxi over 24 hours in advance for 1540 as had hospital appointment at 1610. Taxi didn't arrive until after 1610."
• "Booked my taxi for 2pm, they turned 15 minutes late and didn’t apologise."
• "Booked the taxi one day in advance for airport service to Heathrow at 3am. They turned up after one hour and I missed my flight."

Customer Service and Professionalism

Pros:

• "Really good service been using for a long time throughout the years staff really polite and friendly and all drivers are lovely offering help when needed."
• "Excellent service and highly recommended. I was a bit surprised at some of the negative reviews about Club Taxis."
• "Great company. Don’t know of any other company that comes on time 99% of the time. Very reliable. Perfect for airports."

Cons:

• "Absolutely disgusting service, the driver was extremely rude and would answer my questions with a disgusted manner."
• "Very rude operatives. I called to find out where my taxi, because it was 5 mins late."
• "The supervisor/ dispatcher (Aaron) was very rude on the phone."
• "Very rude and unprofessional Driver had no idea where to go so just didn't turn up."

Driver Behavior and Conduct

Pros:

• "Arrived on time and prices were competitive. The driver didn’t talk much which I was ok with as he was concentrating on the road."
• "Been using club for years and they have always been extremely helpful when booking, drivers are always polite and well mannered."

Cons:

• "When he did arrive he offered no assistance with our luggage, he did not speak even to confirm who we were?"
• "The driver of LT14KOW Red Toyota Yaris 5767 is the most unprofessional, impatient and abusive taxi driver in taxi business."
• "Terrible experience! ... Driver was busy on his phone which was on loudspeaker."

Pricing and Transparency

Pros:

• "Reasonably priced taxi rides, and a bit cheaper than others I have found."
• "Booked a taxi from coalville to leicester, Paid over the phone by card... Refund came back very quick and service on the phone was outstanding."

Cons:

• "Tried to book via the app but it said driver wasn't available at the time, so I called the office... The journey price on the app was £36 I was quoted £70."
• "Book a return to Birmingham Airport from Leicester... Get to the airport and the driver says cash only."
• "Absolutely disgusting service and terrible app! taxi price was only meant to be £10.90 yet they charged £20.90 DOUBLE!"