Everest Taxis | Leicester Taxis Reviews Summary

Category: Taxi service

Address: 157a Loughborough Rd, Belgrave, Leicester, LE4 5LR, United Kingdom

Phone: +441162622122

Rating: 3.0
based on 119 reviews.

Reliability

Pros:

  • "On the night taxi came no problem & was also nice friendly, would definitely recommend from my experience."
  • "Mini bus service from Broughton Astley to Leicester city centre and back. Excellent service and communication with updates on collection. Drivers were friendly too."
  • "Reliable, almost too reliable. Turned up fifteen minutes early to our prescheduled cab time (7am)."
  • "The drivers are very reliable and efficient. Arrived on time. Excellent customer care skills."
  • "Was told 5 minutes for a taxi from coach station in Leicester, Arrived 3 minutes later and dropped off safely in a really nice clean jaguar car."
  • "I have been using Everest taxis for many years now, and so far, I have not been let down by them."
  • "Everest Taxis are reliable and excellent value."

Cons:

  • "Absolute shambles, tried booking taxi for 1.30 today, no show so rang them only to be put on hold for 10 minutes and then cut off!"
  • "Very poor staff bad attitude from operator booked a taxi for 2 o’clock didn’t even show up at half past."
  • "Booked with this company twice now, 1st taxi was 12 mins late which I forgave and tried again 2nd one was nearly half hour late with no apology or reason."
  • "Horrible. Don't use! Taxi was over half an hour late, no explanation, no apology, no discount."
  • "Booked taxi 1hr in advance after no taxi turning up 30min after it was due."
  • "I paid a upfront fee of £32 for my journey and was told they will be outside in 30mins. It has now been a hour and no taxi has arrived."
  • "When I rang they didn’t know where the car was."

Customer Service

Pros:

  • "Booked airport transfers with Everest Taxis. A driver called Zed dropped 6 of us and also picked us up. He was super helpful, on time and kept in contact with us."
  • "Great taxi service. Fast, reliable and professional."
  • "Great taxi service. We had left it late to book a taxi for 13 of us, from brooksby hall to various locations in Leicester. They we're bang on time, good price and super helpful."
  • "Booked a minibus transfer a few weeks ago. Raj was very helpful. Continuous support through whatsapp communication."
  • "Thank you for coming on time to receive us from the airport."
  • "Great service on time driver was great made me feel comfortable n very friendly will definitely recommend n use again very happy driver was same for return drive which I thought was wonderful also operator kept in contact via text which I really liked."
  • "Absolutely fantastic, Thank you for being so helpful we can not thank you enough."

Cons:

  • "We called the help line and spoke to a very rude arrogant man."
  • "No apologies from any of the drivers or management for being late."
  • "Gray TOYOTA PRIUS+ EK20 ZTG. The driver was too rude."
  • "Their customer service is very very poor."
  • "Horrible customer service. I waited half an hour for my taxi which was fine and what I was told but when it didn’t show up, they told me it was a few minutes away."
  • "I felt very offended and angry by this, he was so rude and unprofessional I will never use Everest taxis again."
  • "DO NOT USE THIS COMPANY I ordered a taxi and they told me it was coming in 20 mins I then rang them after than and they told me 15 minutes I rang them again and they told me nothing is available absolutely wasted my time Club TAXIS are way better they charge much cheaper too."

Pricing

Pros:

  • "Everest Taxis are reliable and excellent value."
  • "All health safety measures observed throughout journeys and reasonably priced."
  • "This is one of the best customer service taxi firms in leicester used them for airport on time very clean taxi and swift pick up rates fair aswell definitely use them again well done Everest."
  • "Company has gone out of its way to provide me with the best price compared to other taxi firms."
  • "Got a cab last eve and was great. Driver was really friendly and paid a very reasonable fair."
  • "Absolutely first class service. We received regular updates from the company when our taxi was dispatched and when it arrived, couldn't fault the service and the driver was excellent."
  • "Everest Taxi’s are the best Taxi service in Leicester! They are always reliable, always on time & they give excellent customer service!"

Cons:

  • "Will not be using this firm again. Booked taxi for this evening and was given price of £20. Taxi turns up and just because we put stuff in the boot the driver suddenly says it's now £35!!!!!"
  • "If I could zero stars I would, booked a taxi and left me stood outside Also with all my shopping and no taxi turned up for 45mins they didn't answer the phone once, absolutely disgusting NEVER USE THIS COMPANY."
  • "Booked online. Had an email to say the booking had been declined. They still took my money."
  • "I booked an airport pickup a week before the arrival and I was sent a message that they’ve cancelled the pickup few hours before the pickup."
  • "booked in advanced and stupidly gave credit card details. Had to cancel taxi and gave plenty of notice but card charged was at time of booking rather than when journey was completed."
  • "For the journey to the wedding they were 40 MINUTES late - we nearly missed the wedding."
  • "DONT USE THEM!!!! I had an awful experience that nearly made me miss my friend’s wedding ceremony."

Professionalism

Pros:

  • "The drivers are very reliable and efficient. Arrived on time."
  • "I have been using Everest Taxis when needing transport since the easing of lockdown. I find them safe and professional with ease of communication both over the phone and using the app."
  • "The app is easy to use, can readily see booking history and track how far the driver is."
  • "We had a special request to transport large suitcases. They drove a day before to check and ensure the correct vehicle is dispatched on the day of journey."
  • "The drivers are very reliable and efficient. Arrived on time."
  • "I booked two taxis to which both arrived on time."
  • "Came out in the snow to make sure I got to the hospital. Arrived on time despite the bad weather."

Cons:

  • "Possibly the most dodgy taxi ride ever. Was more concerned with talking on his phone and merged into the lane of another car."
  • "Shockingly poor service. Parked half way down the street, spent the entire journey on his phone talking loudly."
  • "The driver was then asking us about where to drop off even though we just arrived from another country."
  • "They'd scheduled my pre booking for the wrong day which meant they everyday turned up a whole hour later than they were supposed to!!!"
  • "Do not use, very unreliable, and no respect to customer requests."
  • "Very unprofessional taxi company call staff rude, drivers never on time, owner rifcan has no manners."
  • "I think there great service and friendly but they need to keep drivers that know the direction and they should came on time when customers book in advance instead of coming 15mins late."

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