Windsor Cars Reviews Summary

Driver Professionalism

Pros:

• "Drivers are always smart, polite and helpful."
• "The driver always on time and very well presented."
• "Highly recommend it, you can tell that these people are polite and you can also tell that they drive carefully but they'll get you there on time."
• "In the last few months i have used windsor cars multiple times, each time it has been faultless, on time, lovely professional drivers."
• "Both arrived on time and charged as quoted."
• "The driver himself was very professional and polite."
• "Always on time with friendly drivers."

Cons:

• "Horrible service. No proper communication, couldn't give me drivers name and plate number."
• "They were incredibly rude, called me a liar."
• "First driver shouted at my girlfriend and made her cry down the phone."
• "Terrible drivers within the company, impatient, and ignorant."
• "The first one came 6 minutes late."
• "Every taxi was late/did not arrive when expected, had to constantly ring to ensure we had cars for VIP guests."
• "The last 7 times I have tried to book, usually with a hour+ notice, the car arrived too late."

Pricing and Charges

Pros:

• "They keep my credit card on file so I don't have to carry cash."
• "The prices are reasonable for the service."
• "Pros: Very reliable and professional service, and very clean, comfortable cars. Very reasonable prices."
• "Great service for a good price."
• "The cars are always immaculate and arrive on time, if there's traffic then that is not their fault! The prices are so reasonable, but for their service they actually deserve more."

Cons:

• "Quote £25 each way T5 heathrow (pickup on return) way out, upon pickup oh their is a £5 early morning fee, ok nobody told me, so £30 right?: no £35."
• "We have been using Windsor Cars for years, always happy with the service but in the last couple of years they have completely changed - overcharging and lying about the prices on more than few occasions."
• "They then messed up invoicing and charged us for journeys not made."
• "Once they told me the trip is £30 and they charged me £56!!"
• "They charged us almost double what they quoted us."
• "Price changed halfway through and driver who was picking up my partner charged an additional amount on my card without permission."
• "Told us it would be £18 and if we didn't like it we could get out and go elsewhere."

Customer Service

Pros:

• "The online booking process was seamless."
• "The controllers are great and give accurate whereabouts of the driver."
• "Every agent we have spoken with who takes the booking goes out of their way to ensure every detail is understood."
• "Easy to make a reservation on their website and confirmation received via email."

Cons:

• "On no occasion did anyone have the courtesy from management to return the call and listen to feedback."
• "Calls the company: they refuse to refund me."
• "Needless to say we won’t be using this company again 😡😡😡"
• "The phone often goes unanswered."
• "I called 5 times to speak to a manager but they never called back me back."
• "No further contact made on the day so I had to ring from the baggage reclaim to check they were there."
• "Original review below. I don’t know what’s happened to this company but my recent journeys have been terrible: bad driving, drivers on the phone, dirty old cars and you can’t speak to anyone to complain."

Reliability and Punctuality

Pros:

• "Booked Windsor Cars for a trip to and from London for a theatre visit. They arrived on time in a very clean and well appointed Mercedes."
• "The vehicle turned up within the time I was given."
• "Well morning of, car was waiting for us outside the hotel."
• "I was recommended this company by a friend as I needed to get to T5 early in the morning... A text was sent when the driver arrived who was in a well presented spacious vehicle. Polite, professional and punctual."
• "They were reliable, flexible friendly, corporately dressed drivers who arrived on time for every booking."