Fosse Taxis Reviews Summary

Customer Service

Pros:

• "Excellent Service, I was despairing because I wasn't going to make on time for my appointment but they seemed to pull a rabbit out of a hat and produced a taxi within minutes."
• "The staff who work in the office are incredibly nice and helpful especially Sunny, I would highly recommend this taxis service to all."
• "After losing my phones in a taxi after a night out I called the office and they were very polite and helpful."
• "Polite reception from office staff. Prompt ordering of taxi, and arrived when stated."
• "The driver and the call handler (Sunny) were very understanding and patient."
• "Have used for over 10 years now and excellent service from office staff and drivers always help me with my wheelchair."
• "Really good service. Phoned up to let us know there was a traffic problem so could they come early to make sure we caught our train."

Cons:

• "Very unfriendly person answered call and put the phone down."
• "Rude and obnoxious office staff, unprofessional."
• "So unprofessional and rude staff!! I won’t recommend it at all!!"
• "When I called the taxi company to tell them what had happened the reception shouted at me and insisted I had given them the wrong address."
• "Been a regular customer for over 3 & half years but will never use this taxi company again after I was accused of having a bad attitude by dispatcher."
• "Absolutely disgusting attitude. Called a taxi to get my nephew to maternity for the birth of his child a booked a taxi (provisionally) whilst calling around for one to arrive faster."
• "Appalling customer service a Company I won't use again."

Punctuality

Pros:

• "Both outbound and return taxis arrived on time as requested."
• "They always turned up on time."
• "What a fantastic taxi firm, they were prompt in time."
• "Used them 3 times for pick up from Birmingham Airport. The driver was always there waiting for us outside the airport."
• "I find fosse taxis to be the best in leicestervnow, they are always on time or five minutes earlier."
• "The taxi arrived within 10 mins of my initial phone call."
• "We used Fosse taxi’s for a wedding on Leicester, we pre-booked 3 trips, hotel-church, church-reception and reception-hotel and all turned up on time."

Cons:

• "Booked a taxi which didn't show up when I called I got a guy with attitude who said 'I wasn't here when you made the booking' thanks to you I missed a train to Scotland."
• "Called for a taxi a day in advance. Waited up to 45 minutes."
• "Disgrace. 40 minutes late picking us up."
• "Came half hour early and wouldn't wait until agreed time."
• "Always late whenever I've used them."
• "The taxi drivers can often be up to 30-40 minutes late."
• "Absolutely horrible service booked a taxi last night for today at 8.40 was told to be ready as it will be there rang up and there telling I have to wait longer."

Driver Conduct

Pros:

• "The driver was so nice and made me feel very safe."
• "Taxi Have had 3 different drivers and all of them were polite, respectful and on time."
• "The drivers are courteous, polite, professional, a great service."
• "Excellent taxi driver happy talkative and good knowledge of area would recommend."
• "Both drivers were very courteous and cars spotless."
• "Lovely chap named Mohammed -- chatty and friendly."
• "Driver was very helpful and very caring about the dog."

Cons:

• "Don't use these taxi as male drivers are rude and intimidating towards women."
• "Some of the taxi's drivers are so rude and argumentative making me feel really bad."
• "I have encountered incredibly rude drivers that swear, argue with me and on some occasions even nearly crash."
• "The driver intimidated and scared my daughter who was alone and suffers mental health."
• "Called a taxi a 3am to get my girls safely at home, they sent a creepy taxi driver who drove recklessly."
• "The driver was not safe. He was driving 35mph on a dual carriageway, which is dangerous and was incapable of following his Sat nav."
• "Disgusting behaviour from my Taxi driver, explained that I was pregnant and couldn’t walk any further and he ignored me twice when I tried speaking to him."

Price and Charges

Pros:

• "The price was very reasonable and I didn't feel like I had been charged any extra for my dog."
• "After believing some Silly review saying they don't carry dogs I rang out of desperation and yes they do take dogs and I had a lovely driver and excellent service for the low prices they charge."
• "Prices are very reasonable xx."
• "To be honest I have used this firm for nearly 2 years and they have always been reliable only ever late once. Price is good too."

Cons:

• "Got charged 2£ extra on journey as well as dropped in wrong place."
• "Hotel told us the taxi would charge around £7 for our journey but the driver charged us £17."
• "Booked a taxi, very nice chatty driver who charged me twice."
• "I had a taxi ride with Fosse which was supposed to be 7.50 but the driver ended up charging me £10.00 because we got stuck in traffic."
• "RIP OFF, robbing thieves!!!! charged me £18 for a 3 mile journey."
• "The driver arrived on time and was very nice but i was really dissapointed at how i had to pay 18 pound for a 3 mile journey because i had my puppy in a carrier with me."
• "Don't say its a fixed price if its not."