Foxtons Clerkenwell Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Foxtons Clerkenwell are an incredible estate agents. Extremely responsive and dealt with any queries immediately."
• "Great service and hustle from Matthew Bird. Perfectly understood our requirements and went all out to show us different properties until we found a place we loved."
• "Jon from Foxtons Clerkenwell helped me find a flat and move in in a week."
• "I have been very impressed by the professionalism of Jon Hanson (Foxtons Clerkenwell) who secured a flat for me in such a smooth and efficient manner very quickly - all this while I was abroad for the whole process!"
• "Tia Benkhedidja was exceptionally helpful and friendly to us throughout our search for a new home."
• "During our search, we messaged out of hours and he responded very quickly."
• "The agent who handled my request - Jon Hanson - responded immediately, sent options for me to review in an hour, booked an appointment for the next day, and I had the flat approved by the landlord, deposit paid and lease signed 4 hours later."

Cons:

• "She had not taken us seriously and didn't book us in."
• "Their agent simply did not turn up at the first viewing she had booked for me."
• "Neither Adrian nor Nicola Barrow replied to my emails or returned my calls."
• "I booked 2 viewings with them back to back... I didn't ended up seeing either of them."
• "No phone call!!!"
• "She had spoken to us as if she had 1 minute left of her shift."
• "I am frustrated by the continuous failure of this agency to manage the safety and security of renters."

Quality of Service

Pros:

• "The house was super clean and in perfect condition with him personally checking it!"
• "He was consistently polite, friendly and helpful, and was a pleasure to work with."
• "We just moved in yesterday and couldn’t have gone more smoothly!"
• "I really can say that I have been overwhelmed with gratitude to him for how much care he has put into our work together."
• "He was always very friendly & efficient and nothing was too much trouble."
• "Had an amazing experience with the estate agent Thea Langford who did an excellent job in showing us properties."
• "Fantastic experience finding a property with Foxtons."

Cons:

• "Shouldn't be allowed to work in this business."
• "This has been by far the worst experience in terms of renting an apartment that I've had in my life."
• "Every phone call I've had with Foxtons has been laden with passive aggression and sarcasm."
• "They wouldn't do that. These people only care about the money."
• "No surprise they took MONTHS to address any of our concerns including fixing the front door lock."
• "In 12 weeks of marketing they only managed to produce 5 viewings for our flat."
• "Very poor experience with Foxtons when I rented a property through them."

Professionalism

Pros:

• "I was provided a world class service from the clerkenwell branch, which had left me speechless compared to how badly I was treated in Foxtons."
• "Matthew has been very enthusiastic and responsive through the process to help us secure a property at decent prices."
• "Moved in a flat 3 days after it became available on the market!"
• "Jean-Pierre Clapes. Very informative and nothing too much trouble."
• "I recently bought a flat through Foxtons and was very impressed with the professional and efficient service."
• "Working with Matt Bird has been such a lovely experience."
• "I have had a great experience dealing with Mike from Foxtons - Clerkenwell."

Cons:

• "I lost 3 hours of my day. 0/10"
• "We were astonished by the service we received and the way we were treated...Last year was lack of consideration, this year was pure arrogance."
• "They are also the only agents not prepared to reduce their 2.5% fee."
• "She could simply not accept that Foxtons did not have something we wanted and got very aggressive."
• "I will be writing a formal complaint to the directors of Foxtons."
• "They still operate the old Foxtons model of massively inflating the asking price."
• "The staff was very unhelpful and I highly recommend you do NOT use them."