The Two Brothers Reviews Summary

Staff Service

Pros:

• "staff are very friendly as soon as you return a few times they get to know you and you have a bit of banter with them."
• "Friendly staff took our order and we didn't have to wait for too long."
• "We were served swiftly by Nathan and I had a friendly chat with both of the bar staff."
• "staff who had obviously been providing top quality service all lunchtime."
• "Jade a new member of staff to be so pleasant and polite in her manner."
• "The staff were so friendly, polite and were just great."
• "Staff are always friendly and professional."

Cons:

• "Visited today not told about how long food would be when ordering... staff not really interested just said short staffed and walked off."
• "complained to waiter over this all he did was walk away never seen someone so rude not even an offer of being refunded the extra paid."
• "the waitress was rude because they brought the wrong food to our table but made us feel it was our fault."
• "I asked the man behind the counter for no sauce no salad in a southern fried chicken burger only to be greeted with a rude response."
• "The staff had no time or care for their customers. Absolutely shocking service will definitely advise people against this establishment."
• "NO LONGER VISIT THIS PUB COZ OF RUDE BARMAID CALLED KIRSTY. DISRESPECTFUL TO CUSTOMERS, SLOW SERVICE, RELIEF MANAGER US LITTLE JUMPED UP IDIOT!"
• "Staff vary from extremely happy and helpful to 'really can't be bothered' which is a great shame."

Food Quality

Pros:

• "the food is to a very high standard."
• "Ate here 1st time with friends and the food was great."
• "The Food was impeccable! Was on time and cooked to perfection!"
• "meals were first class, superbly presented and steaming hot."
• "Tasted really good and was more then enough."
• "The food was fantastic and served hot .. bonus."
• "The food is always cooked really well and the prices are kept low."

Cons:

• "Mac and cheese full size was a joke."
• "steak very tough, lukewarm and more gristle than meat."
• "Food was poor onion rings soggy everything was charcoal tasting steak way way overcooked gammon was very salty."
• "Food is sloppy and establishment isn't as clean as it could be, nor are the tables and chairs."
• "Sizzling chicken plate, wasn't, veg was hardly cooked."
• "Cold horrible food waited for over an hour and still come out frozen in middle."
• "The food was also poor quality and came out cold."

Ambiance and Cleanliness

Pros:

• "Clean & tidy environment."
• "nicely decorated quiet pub with pleasant background music."
• "Place was full, people enjoying an evening obvious from the off, the atmosphere buzzing, friendly."
• "Decent pub. Large, clean, light and airy."
• "Modern local pub in a fairly nice neighborhood."
• "Good size car park, lovely and clean."
• "I love the way the pub has been decorated & there is a great atmosphere."

Cons:

• "The decor was horrible, especially the bathroom that had faded paint and mold on the door."
• "Popped to the Loo & all 4 urinals blocked & overflowing, really!?"
• "...look how dirty the lower walls look. Thick black grime so I dread to think what state the kitchen is in."
• "The tables and the bar were absolutely filthy."
• "Only thing that let's this place down is sometimes the toilets are a bit grotty."
• "Chefs look really grubby... don't look like uniforms have been washed in a month."
• "The pie crust was so hard I couldn't cut it and had to break it, the mash had a crust on top due to being kept warm and the gravy was lumpy."

Value and Pricing

Pros:

• "Often go here for drinks as they’re quite reasonably priced as far as pub prices go."
• "3 main courses and 2 desserts for £26 can’t be bad."
• "Prices were excellent and service was good."
• "My local for 26 yrs always gives great service and value for money, beer and food to suit all."
• "Good value for money and a pretty adventurous menu compared to most other chain pubs."