Spice Hut Reviews Summary

Food Quality

Pros:

• "The foods were really delicious and spicy how I like."
• "The unique taste of wings, kebab makes this place extra special."
• "All of food are delicious! excellent choice fast food including the best Shatkora flavored Doner Kebab and tikka biryanis."
• "The seasoning and spice used to prepare the wings is good."
• "The naan bread on the donner was fresh and fluffy but most importantly it was still hot."
• "I love their lamb doner, it's in pieces instead of thin slices, it can be chosen with level of spiciness, I chose medium spicy. It was put in wrap costing £3. Delicious and filling."
• "Delicious Hot & Spicy chicken wings, Perfect with Mayo & Chilli Sauce."

Cons:

• "The burger was dry as well...I will NEVER visit this Spice Hut ever again."
• "The cheeseburger had more brown lettuce than brown people in Stepney, the cheese was so overpowering you can't taste the meat."
• "The donner was very old and the smell of the donner was very bad."
• "The meat Donner made me and my friend very sick and their chicken wings tasted like they were cooked last week."
• "The rice was old and the pellet sized meat pieces were tough and rubbery."
• "The chicken coating the last time I went 2 months back was like plain flower and water coating and fell off the chicken with one bite."
• "The kebab was disgusting taste old and out dated the bread was burned and wings tasted like they were from a few days prior to our purchase."

Service

Pros:

• "Staff are very friendly and cook to your customisation."
• "Gave me free wings and always great value for money."
• "All the staff are really friendly here."
• "Every staff member was friendly and helpful."
• "I went in and was served by Jay. What a gentleman."
• "Honestly this family business ran by 4 brothers. There ever so respectful, always addressing me as big brother."
• "Staff wearing gloves."

Cons:

• "Damn right RUDE/MISERABLE as if I’m eating for free! Worst service and food out of all the branches."
• "The customer service here is appalling."
• "How do you have the cheek to speak trash about your customers in front of them?"
• "Been inside a couple of times and decided to leave after standing without any acknowledgement."
• "The staff appeared disinterested, unenthusiastic, and inattentive."
• "I demand an apology and I refuse to accept this behaviour to continue."
• "They really need to work on customer service."

Hygiene

Pros:

• "The washroom was really clean."
• "Little bit cleaner and brighter on the shop floor compared to the shops either side."

Cons:

• "Very dirty restaurant, looks like owners are out to make as much before they close down."
• "The place is filthy and has a rodent issue."
• "One guy accidentally dropped wings on the floor then simply picked them up and put it back in the bag for the delivery driver!! Disgusting."
• "Typical pfc with shocking level of Unhygienic practice, food that's not fit for purpose."
• "Bad hygiene, poor customer service."
• "Not the most cleanest with good hygine practices."
• "Dirty place. People working there with no understanding of food hygiene."

Value for Money

Pros:

• "The cost was also very low considering the amazing quality of the food."
• "The value for meals and the price is top notch, I don’t think you will get anywhere else what you get in here."
• "The food and drinks are fairly cheap and cheerful."
• "One of the only places in East London where you can get your money's worth."
• "Best food in London hands down. The best prices."
• "For £4 you can get a meal that will not only be leaving you wanting more, but also leaves you speechless on how good the prices are considering the quality of the food."

Cons:

• "Food is expensive in relation to the quality."
• "Just wasted money."
• "The fries are ridiculous and thin won’t ever come back disgusting!"
• "I felt ripped off and once again disappointed by the Flagship Spice Hut branch."
• "They have also put prices up on their offers and services for order."