Formula One Autocentres - Bury St Edmunds Reviews Summary

Customer Service

Pros:

• "Prompt and friendly collection at reception."
• "The gentleman that done my MOT talked me through everything."
• "He kept me apprised of everything they needed to do in order to fit the tires."
• "Jack greeted me at reception and I waited in a lovely spacious waiting room while my tyres were fitted."
• "Guy behind the desk was extremely helpful and friendly."
• "The manager and his staff were very attentive."
• "A warm welcome from Sean the manager, very honest and to the point."

Cons:

• "Poor service. Supposedly did work I didn't authorise."
• "Terrible service all round."
• "Avoid for mechanical repairs."
• "They just can't concentrate on one car."
• "When I went into reception 3 people behind the desk and not one person acknowledged me for 30 seconds."
• "Grumpy unnecessary customer service didn't make me feel welcome to return."
• "Very rude on the phone and seemed outraged that we'd been taken there."

Pricing and Charges

Pros:

• "I had my run flat tyres repaired here. Great price."
• "Easy to book online and with a discount for doing it. Excellent value."
• "Great prices on tyres and nice to be able to book a time slot when you order online which saves hanging around."
• "Price was good as there was a discount code online."
• "That minimised any inconvenience and was completed for a very reasonable price."
• "Excellent, friendly service, priced to give good value for money."
• "Did what was asked for at a cheaper price than anywhere else, good place to visit comfortable waiting/viewing area see work being done, (Time will tell if I got value for money or not) good customer service so far."

Cons:

• "Tried to charge excessive amount for this work."
• "We were presented with a significant extra charge of £55 for this, after the event."
• "They fitted new parts unnecessarily and changed a fortune for it."
• "150 pounds for an oil change and an air filter, put it down to 70 and it's just an oil change for no air filter."
• "So wait time was extended by an hour and price was an additional £40 for a simple oil change."
• "Discusting amount of money for an oil change."
• "They tried to charge me £270 and when my husband phoned them they changed to £180."

Facilities and Comfort

Pros:

• "Free wifi if you need it."
• "All COVID regulations were being adhered to."
• "Plenty of parking, premises so clean, not what you normally see at a garage."
• "Clean, presentable facilities."
• "Premises are clean and well kept, and the waiting area is comfortable with a Tv to keep you occupied while waiting."
• "Very clean reception and waiting area. Guy behind the desk was polite and professional."
• "Suggest maybe a few magazines or newspapers might be an idea."

Cons:

• "Booked on line for an aircon re-gas and my booking was confirmed for an am appointment...wasn't given a specific time."
• "There doesn't seem to be any type of seating for the customers to use whilst their vehicle is being attended to."
• "When I arrived I found nowhere for customers to sit."
• "On arrival there was no one in reception and waited 5 minutes before I was acknowledged."
• "Told could not do Hybrids (mine's a Prius). Why not put this in the website?????? Total waste of time."
• "They tell me that they don't have the mechanic or the tyres."
• "After booking an appointment to have 2 new tyres fitted I arrived on time only to be told that my tyres would not be fitted today as they were short of staff."

Integrity and Professionalism

Pros:

• "Their service and honesty is of the upmost quality."
• "Manager Bart is perfect every time, he is absolutely professional."
• "Sean and his team, showed me the problems, explained how my car was dangerous and how they could rectify things."
• "Professional and considerate service by the family business."
• "Tracking was checked and didn't need adjusting which in my eyes is the sign of a honest garage."
• "Very helpful and great customer service."
• "Bart the manager explained the reasons why and showed me the defective components on my car."

Cons:

• "AVOID at all costs vosa/dvla have been notified."
• "Avoid at all costs."
• "Steer clear of this 'Cowboy Outfit'."
• "AVOID THIS PLACE IF YOU DONT WANT TO GET SCAMMED!"
• "Do not use F1 autocentres."
• "I would not use this centre again if you paid me tried to charge me 3 hundred pounds for two rear brake cylinders until i put them write after 3 hours to do a job that should take about 1 hour they charged me 115 pounds so if i hadn't argued the price i would have paid nearly 3 times amount please be aware when using this centre sighed derren raynham."
• "Used them first and the last time."

Efficiency and Convenience

Pros:

• "Really happy with the customer service and price."
• "Booked time in for tyres to be fitted."
• "ordered 4 trailer tyres on line with a price promise, left my wheels with the staff at bury st edmunds, was told an hour, went back an hour later and all done, very helpful staff, stand in manager very helpful, highly recommended."
• "Arrived on time, dropped the car off to a courteous staff member, came back 45mins later and the car was ready and waiting."
• "My car was ready in 1 day which is great."
• "They took the car in at exactly the stated appointment time."
• "MOT completed without delay."