Switched On London Ltd Reviews Summary

Professionalism and Efficiency

Pros:

• "Paul W was absolutely fantastic - he works extremely well, efficiently and knows exactly what he does."
• "Thinking outside the box, they were pleasant, professional and above all supremely capable."
• "Luke did an excellent job. Really polite, professional and super friendly."
• "I was impressed with their fast, reactive, no fluster, no fuss, customer-centric approach."
• "Paul Walker worked really quickly and was very helpful and friendly."

Cons:

• "The extremely rude electrician driving the Van reg ML68 EKG... shrugged off a polite request to be treated with decency."
• "The under kitchen cabinet lighting previously fitted by Switched On had failed after less than a year."
• "We also have plumbing work to do but we will not work with them."
• "The engineer did not show up! The office didn’t know what was going on or how late they would be."

Customer Service and Responsiveness

Pros:

• "Timeframe quoted was correct, gas plumber arrived on schedule, no drama, job competed, personable guy - all good."
• "The plastering was done by someone externally (hired by switched on) but was also very professional."
• "I have had no hesitation to recommend Switched On London to my mother in law."
• "Within two hours of my call, Paul W and Casey arrived to the property."
• "Needed help following mishap with gas pipe, office very friendly and helpful."

Cons:

• "We had a terrible experience with Switched On and are worried about other families getting ripped off."
• "The plumber that they sent to fix our toilets took an hour and a half (£160) looking at them trying to diagnose the issue, he actually made one of the toilets unusable."
• "After a short circuit in the flat left me without a boiler, I called switched on, which were quick to book a repair. I was given a 2-hour window 2-4, and frustratingly the electrician arrived after four knowing that they usually finish at 5!"
• "Unprofessional and disorganised! Despite having a very disappointing experience last time I reached out to switched on, due to the engineer running extremely late, and the office not informing me about this, I thought I would try their services once again as they are a small local business. Unfortunately, the same exact thing happened! The engineer did not show up! The office didn’t know what was going on or how late they would be."

Quality of Work

Pros:

• "These guys are excellent - responsive, friendly and they deliver quality work."
• "Switched on renovated our shed - fully insulated (walls and ceiling), they removed the all floor and rebuilt a new one, installed under floor heating, laid vinyl, installed new sockets, new lightings inside and outside."
• "I hired Switched On to help me with my house renovation. They did the electricity rewire, refitted a bathroom and installed new radiators and gas/heating/plumbing/electricity works in the kitchen."
• "The engineer was super nice and friendly, and he explained everything to me, from the cause to the fix."
• "David did an excellent plumber inspection and analysis as regards an issue with damp and mould."

Cons:

• "Rip off. Poor service. We bought our house in June 2018. The previous owners paid Switched On £6590 to completely re wire and fit all new LED lighting in the whole house. They also received a 10 year guarantee for their work and a manufacturers guarantee for the fittings. This work was done in May 2017 so not long enough ago to refuse to come back and fix the bathroom lights that no longer work!"
• "The plumber that they sent to fix our toilets took an hour and a half (£160) looking at them trying to diagnose the issue, he actually made one of the toilets unusable."
• "On July we had issues with our hot water tank and called Switched On. They charged us £254 for a call out to do absolutely nothing to fix the issue except tell us tell they needed to completely drain down our hot water tank to fix a valve. They said it would take half a day and require 2 men! And that it would cost a further £1500!!!"
• "I've only just used Switch On London yesterday, but Joel and colleague were great. Arrived early, very polite, very professional, did the job well, conquered a minor issue very thoughtfully, and tidied up very nicely afterwards. I'm looking to use them for other work now. And a local business too! Highly recommended."