Halfords - Shirley Reviews Summary

Customer Service

Pros:

• "The staff were very professional and the wait time was minimal."
• "The young lad who replaced the car bulbs was very friendly and professional and had the whole process completed very quickly."
• "Thanks Halfords, Shirley for your help. 5 Start service."
• "Cheers for the good service :)"
• "A massive thank you to Aqib a polite fellow who efficiently installed my side light bulb and offered some splendid advice."
• "So impressed with the customer service I received from CJ when I needed my headlight bulbs sorting out."
• "What fantastic service. My husband and I visited the Shirley branch and were greeted by a friendly and very knowledgeable member of staff."

Cons:

• "Possibly good store but irritating the process you have to go through to get in touch."
• "Useless every time I deal with them."
• "The worst Halfords store I’ve ever been to, ok for sell diy products to people that know no different, but useless for car parts."
• "Disgraceful treatment. Booked in for 10am for mot and service. Completed by early afternoon."
• "As an ex employee of the company I am disgusted in which the manner the company operates."
• "Awful experience. Had a 5pm appointment booked for the car seat demo and I got to the store and was told the technicians have gone home."
• "The welcoming at the store wasn’t great."

Product and Service Quality

Pros:

• "They sorted my bike and gave me loads of good tips and information."
• "I had a great experience at this branch. I like Halfords generally as they always have the things I need for cars and bikes."
• "Great service from Halfords Shirley branch. Had a FREE car check, tyres checked and pumped up, screen wash topped up, amongst other things."
• "Recently had a new audio system fitted and I was very pleased with the service I received. The staff were polite and knowledgeable."
• "Needed a child seat for my 3 year old grandson staff very knowledgeable and had car seat to demo the fitting of the car seat."
• "Superb, order was ready in the hour, fitting was undertaken by a great tech who was friendly and knowledgeable."
• "Was recommended to use the team at Shirley for a cam belt replacement. Was not disappointed."

Cons:

• "Made an appointment for what I explained was to replace brake pads and gear cables. When I arrived I was told the appointment was to “check” the bike."
• "£20 To fit a mtb bike tyre and inner tube on the same wheel. Not knocking the service just the extortionate price."
• "The worst store i have Been buying of they Put bike that is on stock bike on display that Cant be sold Wasting People time and money."
• "The brakes are now screeching when I apply then so I think there must be brake fluid on them or something."
• "Dont use this store for bike repairs. My bike had a gear service. The cables were replaced and the gears stopped working a couple of rides later."
• "Popped in for an air conditioning service. Told they couldn't help."
• "Since visiting the store I have received spam emails and my email account has been locked by provider."

Pricing and Value

Pros:

• "Like everything else you have to shop around. Have to say their range of supplied vehicle spaces is not only comprehensive but generally well-priced, as well as being of good quality."
• "Mot price was very competitive."
• "Good prices despite what people say."
• "Found a good one in the Shirley store at a reasonable price."
• "Turned out the bike cost less than the ticket price so daughter was able to pay for the bike to be assembled too."
• "Excellent customer service at this store. Been to two Halfords stores previously to buy a bike and assemble at home. No joy! At Shirley, I was in and out within 15 mins of arriving."
• "I made a visited to Shirley store to purchase 2 tyres and inner tubes for my bike and 2 headlight bulbs for my car. The staff were extremely helpful and very polite."

Cons:

• "£20 To fit a mtb bike tyre and inner tube on the same wheel. Not knocking the service just the extortionate price."
• "The cycle care itself is a rip off as seen by myself and have been taught is 'if its fine don't replace it' for a service you think you would be getting isn't actually given."
• "Bought a 12V 115aH leisure battery and asked the young man at the counter if it was fully charged. 'Yes' was the answer. After fitting it to my caravan as the power source for a motor mover, I was surprised when the mover wouldn't work."
• "Three Stars for being super Expensive!!"
• "Some of their stuff is silly money though, but convenience comes at a price."
• "I don’t like being told one price and then being told I must of misunderstood!"
• "It’s shame that such a big company do not lock into staff training and how to communicate effectively 👎"