Address: Redditch Ringway, Redditch, B98 8DU, United Kingdom
Phone: +441527584488
Rating: 4.4
based on 197 reviews.
Customer Service
Pros:
"Fantastic experience today at Halfords Redditch."
"I was met by a member of staff at the door who asked if he could help me."
"Kept me updated, very well mannered, courteous and professional couldn't ask for anything more."
"The staff in the bicycle department are friendly knowledgeable and nothing is too much trouble."
"The staff at Halfords Redditch Shop could not have been more helpful, were friendly and listened to me."
"Very impressed with overall service and current safety measures in place."
"Great work and will definitely be our first port-of-call for our family in the future and will be recommending to others!"
Cons:
"I am disgusted with Halfords and will never use them again."
"I had been walking around town with a one year old baby for 6 hours!!! No communication with the staff members at all."
"Approached the till. The chap behind the till was using his phone."
"Lack of knowledge of staff is annoying."
"Kept waiting ages in reception, no apology."
"Really disappointed with the customer service on the phone today. Staff couldn’t be bothered to help us with a query and fobbed us off."
"appalling customer service from the lady running bike department today, rude and unhelpful."
Product and Service Quality
Pros:
"Darren at the redditch bike hut fixed my rear wheel today."
"went to Halfords to replace 2 dipped headlights on a 5 series BMW, and it quickly became clear that the staff were very knowledgeable on the various options."
"Popped in for some top up engine oil and found a promotion on resulting in the oil I wanted being £6 cheaper than usual so bought two top ups instead, brilliant!"
"Thank you to all the team that that helped with the changing of of my car battery which turned out to be a much more difficult process than normal."
"Was helped by Nigel regarding my air con, all I can say is he was an absolute credit to Halfords."
"STEF is an amazing man he helped me chose the right bike for my daughter."
"Charlie helped me in store with choosing the bulb for my car and Nathan fitted in minutes."
Cons:
"Got the service for items I was looking for, except the assistant who tried to change my rear wiper blade, broke the arm off trying to replace the rear wiper blade."
"Collected Products on day going on holiday not sealed properly found out there's a bar missing."
"Ordered item online for click and collect. Advised item was ready. Travelled to store to be handed different and incorrect item."
"Had set number plates supplied and fitted on Monday this week, guy must have had bad eyesight, told him rear was sloping, he tried correcting still not straight."
"When I got to the till the snow foam I was buying broke the seal and leaked everywhere."
"Had a battery fitted and paid £25 for the privilege... sparks flew literally."
"then they wanted £167 per tyre, brought them from Mr Tyre for £87 each."
Staff Attitude and Professionalism
Pros:
"Nigel and Ben went above and beyond to help me."
"Popped in for a touch up pen for a stone chip on my bonnet and was greeted by a very helpful member of staff as soon as I entered."
"The staff could not be more helpful."
"Great service at Halfords Redditch, served by Nathan who was incredibly knowledgeable."
"Excellent customer service at Halfords Redditch I went in with issues with both wing mirrors and following a brief chat with their friendly team: Kyle & Jade my car was good as new."
"He found the service and staff to be very good, in particular Nathan who was very knowledgeable about cars, meticulous in his work and who had a great attitude."
"Received outstanding service in store today."
Cons:
"Just piss poor from the get go."
"For the fourth time I have been to the store to buy items and there has been no access to the store itself."
"AVOID AVOID AVOID!!!! This place is an absolute shambles."
"Please avoid these Muppets at all costs, your lives may seriously depend on it."
"Redditch store are UNHELPFUL, lazy, Rude and unprofessional!!"
"If it had not been for Simon’s attention and courtesy shown this I would have done. But I can assure you of one thing that I will not be entering any of your stores in the near future."