Address: Victoria Retail Park, Whitworth Way, Denington Industrial Estate, Wellingborough NN8 2EF, United Kingdom
Rating: 4.1
based on 184 reviews.
Customer Service
Pros:
"Very happy with the customer service and was kept up to date with what was happening."
"Great customer service today from a lady called Christie, couldn’t have been more helpful."
"I was served by Vikki who was polite, knowledgeable and professional throughout."
"Extremely helpful staff, Tracey went above and beyond with her customer service."
"Visited Halfords Auto Centre several times now (next to store), excellent service each time, fair pricing, helpful and knowledgeable staff."
"Best service I have had in a long while, From walking in shop Customer service(Nicola) to fitter (Luke)."
"Fantastic customer service by Tracey at Wellingborough branch who went above and beyond to correct a picking error for an on-line order to be collected in store."
Cons:
"Adnan it’s a joke, completely useless."
"Really gone down hill this Halfords."
"If I knew he was going to double charge me I wouldn't have done it."
"Awful service, given wrong part. Then told by customer services to exchange at Wellingborough (they didn't have it)."
"Staff upstairs is horrible, laughing from people and lying as well."
"Customer service is somewhat lacking yet again."
"Absolutely no customer service skills at all. I stood around waiting to be served - not acknowledged at all."
Product and Service Quality
Pros:
"He said that he could fit the battery at that moment, which he did very efficiently, and I was back on the road within minutes."
"The choice of headlight bulbs is great; from standard bulbs to halogen and to led hid's."
"Also saved me more than £200 by inspecting a supposedly dodgy wheelbearing and finding it just needed a nut tightening, which was done without extra charge."
"Purchased some new number plates and paid to get them fitted. Very helpful staff and a good job done!"
"The technician Ryan was thorough and kept me in the loop regarding repairs and updates."
"Received excellent service from Luke. Had my break light bulb changed. He was competent friendly and professional."
"Fantastic service all round. Would certainly recommend."
Cons:
"Ordered Castrol Magnatec 0W30 on line, collected from store. Only when I got home did I notice 5W30 in small print on the back label."
"So i purchased an electric bike from halfords website and then got a call from the store telling me that there were no new bikes in stock."
"After more waiting they finally tell me the reason. 'computer made an error sorry we can't help you, we only have one here and it's the display bike'."
"Awful service! Ordered a bike online, got the confirmation text that informed me I would get a confirmation call before building. No call made!?"
"Booked in for a bike repair, they sent text reminders, when I arrived after taking my bike apart and driving a 30 minute round trip, I had a person at the counter playing on his phone tell me they were too busy to do it."
"Failed our mot over window wipers and said they wouldn't replace them for a week!"
"It had bits missing bald tyres scratches and best of all no battery!!!!!!!!!”
Staff Attitude and Professionalism
Pros:
"Always helpful and friendly staff always willing to help you out and direct you to your needs."
"I was very impressed with Wellingborough Halfords store.I received excellent prompt attention to replace and fit a new battery."
"Her manner was at all times professional and knowledgeable whilst also being friendly and helpful."
"Very helpful staff member, very courteous and an asset to Halfords."
"Mark could not have been more helpful. Came out to confirm colour of car and paint needed, was cheerful, respective and knowledgeable."
"Many thanks to the assistant that served me, he appeared well trained, knowledgeable, had good customer interfacing skills and interested in his work, a real asset to Halfords."
"Staff were very helpful and efficient."
Cons:
"Shocked to say the least. Came to the counter and was treated like an idiot."
"Saturday afternoon I walk in needing some advice so I approached the counter. 3 staff in black shirts and 2 in bright orange jacket all behind the counter. I was ignored for 8 whole minutes."
"lazy shocking service. Will never go there again."
"Not professional at all. Only to be ignored by the guy offering discount because his manager declined."
"These guys won't help you at all unless you want one of the overpriced bikes they have for sell for 800+ maybe they get commission on the bikes they sell."
"The manager, Mo, is rude, unpleasant and very aggressive."