Halfords - Ashton-under-Lyne Reviews Summary

Customer Service

Pros:

• "Thank you so much to the young chap at Halfords Ashton under Lyne, that helped me choose a steering lock after my car after being broken into."
• "I highly recommend all you to this shop. The staff in this shop are nice and helpful."
• "The Staff are both Friendly and Helpful."
• "Gary and Jack were Brilliant today. Went above and beyond to help us."
• "James went out of his way, to help me the best he could and is probably the politest and nicest guy there."
• "The young lady on the information/sales desk, and the young man who fitted it, were professional, efficient, knowledgeable and friendly."
• "Customer service staff were polite and courteous."

Cons:

• "I've been ringing constantly to get a hold of these guys and its impossible."
• "They quoted me £120 to put everything right, when I said I just want the retailer replacing they refused."
• "Awful customer service. Cancelled on us and we only received an email rebooking the apt for the same date and time."
• "The staff here have always been very friendly however I have found that when you need help with your car they tend to make excuses for not doing so."
• "Most of the staff are great and want to help the best they can. However the young blonde lady who served me today, was rude and condescending."
• "Absolutely appalling service, went to buy a bike with our 5yr old gson, it was very busy upstairs and only 1 young man serving."
• "Bad customer service, went in around two weeks ago and no one around to speak to."

Product Availability and Quality

Pros:

• "Bought a voodoo Bragg from Halfords amazing bike for its value it’s £550 and £35 for care plan."
• "The store had a wide range of car and bike parts, and the staff seem to be knowledgeable about almost everything they sell."
• "Great bike service, staff are helpful and the guy servicing our bikes explained everything he did and things we can do ourselves in the future."
• "They have a great deal for the cycle care plan which lasts for the whole year."
• "I required headlamp bulbs for an older model Landrover. Within 5 minutes of visiting the store I was given the correct code for my bulbs."
• "Great service. I went to pick up a pre ordered bike that was assembled in store."
• "I’ve just bought an e bike from Ashton store. The chaps on sales and servicing were great."

Cons:

• "Collected online order, got home to discover they had given me a wrong item."
• "Wanted a bicycle for granddaughter but not available also elec scooter not available and nothing could be ordered."
• "Bike not built properly chain came off and jammed in between wheel and frame while riding back on the road could have caused injury."
• "Got home and found the assembly checklist had only been partly completed, so don't know if they did everything they should."
• "Now after all this as it was raining I put the bike in my car and drove home, I get the bike in my house and start to fit the accessories and what do I notice they have only fitted the front forks backwards!!!"
• "I bought a bike for my son a week ago, paid for the bike to be built, within 24hours of having the bike both the reflectors had fallen off."
• "Poor. Don’t order a bike if only 1 is available at chosen store it will be a display bike."

Efficiency and Responsiveness

Pros:

• "I was invited for a FREE 10 Point Winter Check by email."
• "Replacement wiper after original blew off over the Pyrenees... The engineer was quick & efficient."
• "My girlfriend's car needed 4 bulbs to pass its MOT, I was served by Paul who couldn't have been more helpful, he fitted them all really quickly and efficiently."
• "staff was really helpful and they managed to replace it on the same day."
• "Met Elliot and another staff member for a roof box and fittings. They offered great advice amd customer service."
• "Excellent service when I went to get some new registration plates made up."
• "Car broke down, flat battery. Breakdown came out and jump started it, rung Halfords about a new battery, drove there, had it fitted and drove away within an hour."