Windsor Leisure Centre Reviews Summary

Facilities and Equipment

Pros:

• "The swimming pool is absolutely brilliant with various slides, water features, wave machine and attentive staff."
• "Pool is great; waves, several slides, toddler area, waterfalls, lap pools."
• "Bada$$ gym, does the job, decent machines, decent space."
• "Two good size pools one for fun and one for keeping fit."
• "Leisure pool very warm and great fun for the little ones with multiple slides, a wave machine and even a flume for the not so little ones."
• "They have tidal waves every 30 minutes which was good fun."
• "2 big slides, 2 jacuzzis, waves every 30 minutes."

Cons:

• "This place is overpriced and doesn't offer any price reductions when not all their facilities work."
• "Lazy river was unimpressive, not much movement in the water."
• "We were told when we arrived that none of the slides were working."
• "Excruciatingly slow queue made worse by slow staff and only 1 cash desk working."
• "I’ve been a long time member of the WLC gym and the recent rearrangement of the equipment has really ruined the experience."
• "Swimming pool is very unclean with bandaids and foam floating around, 2/3 slides broken, wave machine broken, jets broken, water play area broken."
• "The large slide had not got any stairs to it."

Cleanliness and Maintenance

Pros:

• "Visited yesterday from Reading for the first time in years and upon entry was delighted to see how new the changing rooms looked."
• "Lockers and changing rooms are mostly clean."
• "The changing rooms are clean and customers are encouraged not to wear outdoor shoes or special blue shoe covers are provided in the seating areas just as you enter the pool area."
• "Swingpooles nice clean and very tidy."
• "Used the swimming pool with my grandchildren. Pool area clean, life guards very observant."
• "The pool was clean and felt safe to be in with lots of lifeguards."
• "Friendly staff, clean changing room, wave pool, slides, spa pools, lazy river etc."

Cons:

• "People were snotting in the pool and my son and his friend found Nitrous oxide canisters floating in the water."
• "Dirty changing rooms, with over flowing nappy bin and you now have to take you're own padlock for lockers, or buy one from them for £4!"
• "Ladies Shower area is disgusting, I nearly threw up."
• "There is no co-ordination in this place and the changing rooms are filthy eg, used razors. Nail cuttings. Dirty nappies and it stinks of wee."
• "The level of cleanliness around the jacuzzi area was horrendous."
• "The pool also had dead flies and plasters floating around in it."
• "The changing rooms were absolutely minging. Wet, soggy wrist bands and general grub all over the floors."

Staff and Customer Service

Pros:

• "The staff were really apologetic and helpful, also kept us up to date."
• "Visited today first time since lockdown etc. Omg the staff here are ALL so friendly, helpful, positive and the customer service is top rated out of all sectors combined I have to hand it to them."
• "I come here from Reading, often, staff are always really helpful in reception and Life guards are always giving good service."
• "The teachers are really good with my boys and built up experience."
• "Became a member during the partial lifting of restrictions. Main reason was I was training for a triathlon. From joining to leaving, the staff were extremely helpful and gave me a personalised training program for the triathlon."
• "Staff are mostly really helpful."
• "All staff are very friendly and helpful."

Cons:

• "A few staff members probably need to smile more or not cut you up like you in trouble or being watched."
• "Excruciatingly slow queue made worse by slow staff and only 1 cash desk working."
• "I was shocked to see pathetic security and cold response from staff with lame excuses when my locker(properly locked with pad lock) was broken."
• "Terrible! Will never go again. Staff were rude and unhelpful, life guards were sat on there mobile phones."
• "The gym staff's main job seems to be walking around in track suits and trying to look cool."
• "Very racist and disrespectful stuff."
• "Staff appeared unhelpful, poorly trained, inefficient and lacking common courtesy."

Value for Money

Pros:

• "The family bundle for everything is really affordable and a lot cheaper then most gyms i have seen."
• "Definitely worth the money."
• "That being said, good value for money and the pool itself is fine if you are able to dodge floating plasters!"
• "Not too expensive as well for a quick fun in the water."
• "For £23 a month this is extremely good value for money."
• "I joined the Swim 23 membership which is helpful as I work in Windsor so I can go for a sauna and swim and use the steam room on my way home or before work as many times a week as I possibly can and for £23 a month this is extremely good value for money."
• "Entrance fee reasonable."

Cons:

• "This place is overpriced and doesn't offer any price reductions when not all their facilities work."
• "Appreciate that every venue needs refurbishment but the fact you still charge customers full price is discussing."
• "Quite expensive overall now that the car parking is no longer reimbursed, and hair dryers cost."
• "It is a rip off, as you pay a full price for half of the service."
• "Can’t believe they can get away with charging £4 for a locker, in a run down pool that’s in need of updating."
• "Expensive for poor quality quality and service. Cost £20 for a swim 1 adult and 2 under 5s!"
• "Lockers require a padlock for £4 and you get £3 back when returned, this money making system annoys me."