Address: Anglia Retail Park, Bury Rd, Ipswich IP1 5QP, United Kingdom
Phone: +443302233333
Rating: 4.2
based on 327 reviews.
Staff and Service
Pros:
"Staff were absolutely brilliant and couldn’t fault them at all."
"Staff came straight to me seeing if I needed any help and done everything they could to help."
"Staff are friendly, with varying degrees of understanding on special needs."
"The party hosts are always super helpful."
"The staff went beyond expected."
"The girl on the front desk was super helpful and friendly."
"All staff friendly and helpful, plenty of space so although it was busy it wasn't crowded."
"Charlotte was very helpful and showed me & explained to me about the baby room in the soft play."
Cons:
"On a bad day it can be quite stressful."
"Host was awful nowhere to be seen got moved 3 times."
"Manager was then argumentative and rude."
"Staff and facilities were superb. The company has been bought out... removed 3 of the toddler sessions."
"The venue itself is good, however the food service is more chaotic than a hundred kids running around after a sugary drink."
"Staff need urgent training in customer service as a priority."
"The staff at jump street didn’t inform us or any other member of the party about a car park machine."
"The staff were great with him, in particular 'Shaddie' or 'Shannie', I couldn't recall her name."
Facilities and Equipment
Pros:
"Great place for kids, They love the place and finish session tired😀"
"Play area and party rooms are always tidy."
"Lots of space inside for bouncing, foam pits, bounce dodge ball etc."
"There is also a soft play park at the same location although we've not been to it."
"Good parking available."
"This is a great soft play with scaled mini shops and slides that any child will love."
"Jump in's soft play area is the absolute best in the area. We've been at least a dozen times this year."
"The trampoline party was most popular with the kids, although the soft play is more pocket friendly."
Cons:
"Somewhat expensive but large and exciting for the children."
"The only down side to the place was the men’s toilets were shut and there was a strong smell of sick near the toilets."
"The food and drinks and staff are brilliant too!"
"There is a big almost empty area."
"It is absolutely filthy in there. The toddler section is disgusting and the toys are thick with dirt."
"The soft play area really is in need of some TLC."
"Not much of resources, couple of cars, couples of toys all over the place."
"Only slides are quite good, but nothing else to do in here for toddlers especially."
Price and Value
Pros:
"It's free to park up to 3 hours, reasonably priced for kids."
"Celebrated my son's birthday here yesterday and everyone had a blast!"
"Great the cafe was still open to. Good value for money."
"If you live nearby, that’s an absolute no brainer for the kids over summer."
"Reasonably priced for kids (especially if you get the summer pass - 5 visits for £40)."
"Great for a child orientated venue you'd expect lower height toilets/urinals and sinks."
"Great fun for our boys they had a blast. Unfortunately customer service was shocking."
"The price for soft play is high and I don't agree that parents/guardians should have to pay even if this can be redeemed in the cafe."
Cons:
"Food and drink can get pricey compared to some other places."
"Both of mine are under 6 so we can still go to their toddler sessions. Which is great, as otherwise I'm not sure I'd pay the price for the other sessions."
"£35 for the 2 of us for an hour seemed a bit steep."
"We ordered a pizza and it took over 40 minutes to cook and came out cold."
"The catering aspect needs improvement, Only 1 staff member working in till area on our visit."
"The price for soft play is high and I don't agree that parents/guardians should have to pay."
"It's a shame that it seems the standards of maintenance is slipping. For instance we arrived for the first session of the day and the toilets were dirty."
"Kids had a lovely time, though just received a £60 fine for being in the car park for 3 hrs 20 mins."