Address: 135-137 London Rd, London, Kingston upon Thames, KT2 6NH, United Kingdom
Phone: +442085498507
Rating: 4.3
based on 128 reviews.
Customer Service
Pros:
"The staff at Kwik Fit could not have been more kind- I was stuck in traffic and considerably delayed and they still managed to squeeze me in."
"Just been to get my tyres and brake lights sorted at Kingston and had such FANTASTIC customer service from all the guys."
"I have moved recently to this area and was recommended to take my car to this garage. Had to have some repairs done and have to say that I have never ever experienced such professionalism and amazing customer service."
"The staff at this branch have outstanding customer service."
"The manager Joseph was polite, friendly and professional."
"Always exceptional service from everyone there."
"Excellent customer service and great price."
Cons:
"Ramsay's Kwik-Fit Nightmares. The case is not looking good for this branch, is it?"
"Horrible waste of my time guy who served me was racist wanted to charge me for something which was totally free on my care package for my car."
"Manager was very condescending and rude, everything was too much trouble for him & his mechanics."
"A man working there hadn’t even let me explain when he began to question me why I was late and why I didn’t phone them up. Such poor customer service. Manager was very rude!!"
"Whilst waiting there I observed some of the mechanics being very unprofessional and very rude and unhelpful especially to another older lady (60s) that was just widowed (she broke down in tears there)."
"The guy in the reception very rude."
"Have been there many times and every time it is very disappointing experience. Staff is VERY unfriendly (except younger guy), arrogant and rude."
Quality of Work
Pros:
"Had 4 new tyres fitted in this shop."
"Good service, replaced the broken tyre valve and 2 new tyres."
"Carried out the work in the quickest possible time too."
"They helped me out when I damaged my front tyre at the weekend... at a very competitive price."
"The mechanics are professional, slick and Kwik."
"Really good tyre change and basic service for our car - quick and considerate customer service and even our dogs were treated with affection and cuddles by the staff :) will definitely use again!"
"The tyres were fitted promptly and as ordered."
Cons:
"2month ago I did full check of my car, just 1 mont before I start my MOT, and from this moment, I don't drive my car because of a lot work I have, now I run to do MOT, they finding useles things what they don't see during full check."
"Booked an MOT. Came to pick up car, and the rear headlamp cover had come off during it. They had just left it on the back seat!"
"I went to a competitor who fixed in 10 minutes! I will not be returning. Dishonest!"
"Absolutely disgusting service... I got my car serviced by a mechanic who inspected the brake pads for me and he said they were completely shot."
"They then wanted £280 for two tyres. Funnily enough, the same tyres were £160 on their own website."
"Very disappointed to discover that my Range Rover Sport that had complications after its last visit to KwikFit Kingston to resolve a brakes issue - returned twice to resolve unsuccessfully."
"They sealed it shut hoping we wont know until next year and then it is too late!"
Value for Money
Pros:
"No attempt to find extra 'faults', all done within an hour."
"Fabulous service!... Lovely chap called Ben Harris did so. He pulled back in, went and got a tool, ignored the others still saying yeah can see suspension has gone, poked about in rear wheel casing and said try now. No noise!! Genius! Sent me home with no charge."
"Offered to do the job for free (so some points there, I suppose), but I had to collect it the next day after work in Brixton."
"Kwik Fit were extremely flexible, and did a fantastic job at half the price of the dealer."
"Managed to save me £200 by fixing the TPMS valve rather than me having to go to Landrover and get new one replaced and reprogrammed."
"Pre booked MOT for an unreal cost of £25."
"Price was competitive. Service impeccable."
Cons:
"They then wanted £280 for two tyres. Funnily enough, the same tyres were £160 on their own website."
"Supposed to be Quick Fit !!! Very slow staff took over 40 minutes to check if tyres need replacement!!!!"
"It wasted my money and time that I have to come 2 times to get things done."
"Told me i need all disc and pads replaced with sensors at cost of £968."
"Went for MOT and they tried to rip me off on tyres."
"Rip off merchants. Took my car in for an exhaust pipe told me my tyres were illegal and I had to replace all four."
"Nice manager and staff, but absolute con on selling. Wheel alignment cost £64 compared to £35 or less elsewhere."
Professionalism
Pros:
"I tend to avoid these types of big chain garages, but I have to say that these guys provide a great service and really know their stuff."
"Staffs are very helpful, patience, knowledgeable and technically professional."
"The manager Joseph was polite, friendly and professional."
"Charlie is the best technician ever seen, and other staff Jason and the young chap. All very polite, professional and care my car and gave proper advice to how to look after my car and tyres."
"The team were efficient, professional and I felt like my car was in good hands from the moment i walked into the office."
"The Kingston upon Thames Centre works like a Swiss watch, doubled by a superb customer service and extremely pleasant personnel."
"Very prompt and efficient service."
Cons:
"Manager was very condescending and rude, everything was too much trouble for him & his mechanics."
"A man working there hadn’t even let me explain when he began to question me why I was late and why I didn’t phone them up. Such poor customer service. Manager was very rude!!"
"Whilst waiting there I observed some of the mechanics being very unprofessional and very rude and unhelpful especially to another older lady (60s) that was just widowed (she broke down in tears there)."
"School kids pretending to be technicians."
"Manager are professionals but staff do wheel spinning and even bumpers hits with customers cars, watch them.. I personally saw a staff hitting and continuing moving vehicles without concerns."
"They failed to identify an engine tapping noise on our car."
"After going to kwik fit kingston for MOT, they were actually very quick and I thought they were going to be good as they did it quickly. Unfortunately they said that I need 2 new tyres and they put the back ones as advisable for 1.9mm."