Pizza Express Reviews Summary

Food Quality

Pros:

• "The food was fantastic and the dessert was amazing, I ordered the honeycomb dessert and it was the best dessert I have ever had."
• "The garlic bread was warm and cheesy. The calamari was fresh and the pizza was immaculate!!"
• "The brownies are moist and indulgent as one would expect."
• "The toppings were flavoursome, and at £14.95, the pizza was big."
• "Love the pizza's here, always delicious."
• "To start, three cheese dough balls that were really hot and fresh, shortly after this we received our mains, which were very high quality pizzas."
• "Food was hot and delicious."

Cons:

• "We had a very bad Cesare Salad the croutons were not edible there was a big piece of Anchovies in the salad."
• "Pizza toppings were gorgeous but pizza base was soggy."
• "The food was not up to par with usual standard from previous experience at other pizza express restaurants."
• "When the food arrived it was basically stale, cold and inedible."
• "The tomato topping is tasteless, we've had better tasting frozen pizza for a fraction of the price!"
• "The pollo pesto pasta had 3 small pieces of chicken out of the whole bowl and the burnt ends pizza again had hardly any meat."
• "Food tasted so bad and not fresh, my stomach is hurting after I ate there."

Service

Pros:

• "Staff were courteous and service was fast."
• "Amazing, friendly staff."
• "The lady who brought us our drinks was so so lovely and smiley, she’s a credit to the store and company."
• "Service great."
• "Service was good & prompt."
• "The staff were very attentive and bustling around all the time."
• "The staff were all welcoming, friendly, jovial and tried their absolute best."

Cons:

• "Quite snappy and rude to us."
• "The Indian woman (manager) very rude and ignorant."
• "The service was average could be better."
• "Slow for food to come out each course."
• "Having sent it back, it came back to us wrong again."
• "The whole experience was just let down by the service, which was a big disappointment for us."
• "Waitress didn’t seem to know what she was doing."

Value

Pros:

• "There are often discounts and vouchers for pizza express which makes its an extra benefit :-)"
• "Really enjoyed my meal here and so did my Mum was a little expensive but luckily for us, we only had to pay an extra £2.25 because we had a £20 gift card."
• "Their thin pizzas are well topped and cooked."
• "So I felt I got my money's worth!"
• "Kids meals are very good value for money and healthy."

Cons:

• "Just because of the lack of toppings, (about 4 bits of meat and about 6 onion slices) I’m glad I didn’t pay the whole £15 just for that pizza alone, because that wouldn’t be value for money at all."
• "A rip off for £6.35."
• "Very expensive food service is slow and the food was in very small portions."
• "The food was over priced for what we received."
• "We would not return again and wasn't worth the £50.00 the bill came to."
• "The pizza that was handed to us was so poorly made. More dough than cheese and sauce."
• "Waited for more than 60 minutes to be served after ordering."

Ambience

Pros:

• "Attractive branch in terms of setting and presentation, but was really busy when I visited - had to wait 15-20 minutes for a table for 4 at lunchtime."
• "The atmosphere was welcoming and warm and so were the staff."
• "The seating area was absolutely divine!"
• "Great place to dine at. Atmosphere was nice and calming, can get a little busy with little space at peak times."
• "Great food and nice location."
• "Nice light layout at this particular branch compared to some of the darker, less well-lit ones."

Cons:

• "Atmosphere isn't great."
• "The place is quite noisy. Although it's set up for fine dining, the music is very loud and doesn't lend itself to a laid-back, warm atmosphere."
• "One remark is that the place is a bit cramped."
• "The ambience of the place is dominated by large glass panels which give it a sterile feel."
• "The place is quite noisy. Although it's set up for fine dining, the music is very loud and doesn't lend itself to a laid-back, warm atmosphere."