Lidl Reviews Summary

Store Layout and Design

Pros:

• "Brilliant new store layout with well-designed chilled/frozen sections."
• "Store is light, clean and well laid out."
• "Since the refurb the stores much nicer, great selection of food and the addition of self serve tills is great."
• "Big changes in store giving wider aisles and more choice of produce."
• "Massive clean store. Light, airy surroundings."
• "Spacious and shelves filled with a diversity of delicious products. Affordable prices as well."
• "A decent-sized LIDL store and very convenient for the centre of Morden."

Cons:

• "Not the best store to shop at, very messy. No structure to shelving and placement."
• "There is a problem with the parking and then when you get inside the shop the layout of the shop is absolutely horrendous."
• "The shelves were not very tidy yesterday."
• "Always really busy and pretty messy."
• "I don't actually enjoy this store, queues run rings around the store and to be honest you just can't get past if you are doing your shopping."
• "Used to be better for a few years ago by having a wider selection of international cuisine/ food items. Now it's pretty much basic."
• "No staff to assist, parking a nightmare to find, many shelves empty."

Parking

Pros:

• "Big in variety small in size, very busy with free parking."
• "Parking system is really good, someone is there to tell you where spaces are available."
• "The car park attendant is great and very good at organising a crazy car park!"
• "At last there are some Blue badge spaces opposite the entrance which is perfect."
• "Particularly large (and expanding) car park makes food shopping a stress-free joy."
• "Well... It's a Lidl. What can I say? From the convenient free parking to the ample space inside, this supermarket offers a shopping experience that is both convenient and enjoyable."
• "Handy to have a Lidl in Morden and near other shops to do shopping together. There is parking, but a bit limited."

Cons:

• "Car park has limited spaces so can be difficult to park at times."
• "Car park too small for number of customers."
• "Absolutely zero motorcycle parking despite recent expensive expansion."
• "Horrendous traffic on the parking, no space, but brainless poor drivers still coming inside, then nobody can move."
• "Parking is awful at the weekend."
• "Parking a nightmare. Not sure how you can get in and out and shop and still avoid the strictly ANPR enforced 90 minute parking limit."
• "Parking is awful at the weekend, if you don't have too much to buy & can walk there, do so."

Customer Service

Pros:

• "I wanted to thank Priscilla for her outstanding customer service of last Monday! She made my afternoon ❤️ great to see your Team Members so well trained."
• "Had issue in store and the store manager Chez sorted it out in no time."
• "Staff are very kind and very helpful."
• "The staff at Lidl in Morden were friendly and approachable, always ready to assist customers when needed."
• "This branch of Lidl always had really nice and helpful staff."
• "The staff are also very helpful too."
• "The workers are very friendly and helpful."

Cons:

• "A male member of staff did not even answer after being asked for help."
• "Staff are unhelpful and rude."
• "Really nasty manager and staff in this store will not honour prices."
• "Big store but unfortunately the staffs are not really helpful whatever you ask before they check it simply they say we don't have it in a store."
• "One of the staff members at the self-scanning section today were behaving very rudely. He does not know how to behave with customers."
• "Bloody disgusting, my 67 year old mother of ill health was leaving the store as the morden branch, did not have what she wanted, and was stopped by a security the security guard, stating did you buy anything."
• "Very bad customer service skills suiting this type of low-end retail."

Checkout Experience

Pros:

• "More self-checkouts makes shopping here a breeze."
• "Recently refurbished so there's now a self checkout aisle."
• "It never gets too busy in here and the self checkouts are great!!"
• "The only self-service till that doesn't tell me I've done something wrong when I haven't."
• "I'm a bus driver and often buy my lunch at this Lidl as we only get a few minutes stand time I'm in and out due to the self-service tills."
• "Always pleasantly surprised to visit Lidl. Great choice, quality and the surprise is doubled at the till when seeing the final price."
• "There's still a long queue but it moves quickly so I'd now pop in for a pint of milk where before I couldn't face the till queues."

Cons:

• "There are never enough tills open."
• "Not many tills are manned, so even using diy tills can take longer to get out at busy times."
• "Tuesday 30th July at approx 7:30 pm. I had 6 barcodes items in a small trolley...went to the checkouts...as usual, only 2 lanes open, with mile long queues."
• "Everything things good, cheap as hell, but payment queues are longggggg."
• "All self service checkouts are Card only. Cash customers are having unreasonably lengthy waits."
• "Went to this Lidl at 2pm Was only 1 checkout open (this is a regular occurrence)."
• "Terrible queues, terrible customer service!"