Tile Base Reviews Summary

Product Variety and Selection

Pros:

• "Definitely one of the biggest tile stores I have seen in the recent past with so many options to choose from."
• "They have such an amazing choice and range - I will be returning for my next project for more."
• "Tiles are excellent with a massive range of large format."
• "Excellent customer service. Very vast variety of tiles in stores."
• "Fantastic range of tiles with Amazing deals."

Cons:

• "I was told they only hold tiles for about a month or so!"
• "Ordered tiles... three weeks later my tiles are still in Spain!"
• "They only let you return tiles if you return them today or tomorrow."

Customer Service Experience

Pros:

• "The staff was knowledgeable and keen on helping us."
• "Hassan and Belal made a giant effort to fit my request in due to my circumstances."
• "Great family run business with good customer service."
• "Everyone was helpful. I dealt with a colleague named Billal who helped me pick the right tile for my home."
• "I had a great customer service experience with Tile Base Park Royal."

Cons:

• "Appalling customer service. Ordered tiles from this company over three weeks ago with promises that the tiles would be here between 10 days - 2 weeks."
• "When I asked if I can return some of the materials if I bought too much the answer was only if you return today or tomorrow, this is strange."
• "Not once was I kept informed of these further delays, I made it clear I needed these tiles FAST."
• "The staff is incredibly rude and inconsiderate of their customer’s needs."
• "Very poor customer service. Keep you waiting for no reason even if not busy with other customers."

Price and Value

Pros:

• "They did their best to give us the best deal."
• "What’s more, they are competitively priced and have everything from super high end to mid market ranges."
• "They worked hard to get me tiles within a day and a half when I was told I needed more by my tradesman - they understand customer needs."
• "Gave me a great deal. Definitely recommending family and friends to come here."
• "The right store and excellent staff to help you make the right choice."

Cons:

• "Only criticism is that they do not let you return any adhesive or grout that you may have."
• "Seems very harsh considering you never quite know how much you need."
• "I should have told them to refund me all the tiles and just gone somewhere else to choose all new tiles!"
• "I have to say that not all the sales people are the same, but most of them are. Not a nice experience."