Brittanic Auto Transmission Reviews Summary

Customer Service

Pros:

• "Been taking my car there for years, nick is a go to man always sorts any problems out with explanation and precision instructions so you know exactly what he is saying and you're getting, couldn't recommend more highly."
• "Thank you to Nick and Sam for a very swift response to fix on my Audi A1."
• "Sam and his team was super helpful, nice and clear with the service offered."
• "Kept up to date on the progress and status."
• "Nick was amazing went through everything excellently and very fast at what he does!"
• "They fixed the car without fuss and on time."
• "Nick and his team completed the initial diagnostic on the vehicle in quick time."

Cons:

• "They didn't even check the oil level as it would take couple of seconds and he was very rude."
• "Their customer service was beyond terrible, showing no concern for my issues."
• "UNPROFESSIONAL!!! I contacted them on the phone to ask how much they would charge for a DSG software update to compare with the quote I already had and he asked me to go and do my work with whoever did the 1st quote."
• "Nick needs to take some customer service courses and think about his ethics when dealing with customers and their cars."
• "I visited this garage with the hope of getting some information about a fault code related to my car's clutch and possibly getting the issue resolved... Unfortunately, I was met by a rude, unhelpful elderly man with a poor attitude."
• "Went to enquire as I has a gearbox issue... He is a real con man."
• "I do not recommend this company."

Quality of Work

Pros:

• "Never thought I'd ever call a mechanics 'honest', but Britannic are a honest bunch."
• "Nick has saved me from being ripped off by an unscrupulous mechanic, while providing professional and transparent advice from start to finish."
• "The work carried out was to a very high standard, the customer service was flawless."
• "Had transmission work done and was done very quickly."
• "All rubber bushes renewed, front discs and pads changed, full diagnostic report and all minor work done without even asking."
• "Done my flywheel and gearbox service with Brittanic Auto. These guys are real experts for transmission."
• "The job was done very quickly and the car drives smooth as silk!"

Cons:

• "Their prices were exorbitant, leaving me feeling ripped off."
• "Save yourself the headache and avoid this nightmare of an auto shop at all costs!"
• "Very bed customer care, had the car put on main dealer before for general testing."
• "Scammers - inflate prices and make up bogus charges."
• "DO NOT USE THIS COMPANY!!! £1600 down and my gearbox is still faulty."
• "having had my auto gearbox rebuilt by them it had never been right. I went back to them several times and each time they fobbed me off saying they have checked gearbox and all is ok."
• "Went to enquire as I has a gearbox issue... He said it would be £2000 to change my gearbox. I then went 10 mins round the corner and they said £600 for everything."

Professionalism

Pros:

• "You will find Nick to be very professional, he is very business-like but most importantly - he looks at the issue from the customers' point of view with the utmost integrity."
• "Professional and Value for your money is assured."
• "Really professional."
• "Fantastic garage!! The staff was very friendly & professional."
• "Top Class Service from Nick and the Team at Brittanic Auto Transmission."
• "A Courteous & Professional Team who left you feeling that my vehicle was in the hand of people that knew what they were talking about."
• "Excellent service from people who knew their job!"