Ken Brown Hyundai Richmond Reviews Summary

Customer Service

Pros:

• "The staff are friendly and knowledgeable, and very accommodating."
• "First time using Ken Brown Hyundai Richmond. Honestly, the service is outstanding, and I was very impressed."
• "The customer care from the arrival up until I left the premises was first class."
• "The staff went above and beyond to accommodate my preferences, and they even arranged a test drive for the model I was interested in."
• "I had the pleasure of dealing with Giovanni Capitelli at Richmond, what an absolute pleasure of a man, great customer service, he really went out of his way to help me."
• "Giovanni Capitelli from Hyundai service team was one of the gentleman i met today who handled my yearly service with care and professionalism!"
• "10/10 for Dean and his customer service, because he listened carefully to his requirements and answered all his questions clearly and professionally."

Cons:

• "They bought my car absolutely under value as soon as they understood I'm selling because I need money urgently."
• "a very unorganised sales team with a very unpleasant customer service that I have ever experienced! I got a test drive booked one week in advance. On the day I had to wait for half an hour and none of the salesperson would even bother to come and talk to me."
• "We have called the dealership on many occasions to speak to our salesman, but unfortunately he always seems to be on the phone and we are told he will call back, this NEVER happens."
• "No greeting as you enter, not keeping you up to date as to how long you will be seen."
• "Had to argued with Rania Mohamed for 10min to clean my car that my car was not in that state when I left it with them."
• "I was told by another receptionist that they had no loan car for me."
• "I was not welcomed."

Staff and Sales Representatives

Pros:

• "I LOVE my new Tucson and have no hesitation in recommending Rhys and KB Hyundai."
• "Raimonds Linde was fantastic, very professional, friendly and spent time explaining all the advantages of Hyundai."
• "James Marshall listened to my requirements; he found the car that most closely matched my specifications."
• "Customer service from Giovanni was excellent."
• "I would definitely recommend Adrian along with Ken Brown Hyundai."
• "I purchased my car through the mobility scheme. After going to several dealerships that were unhelpful, I went to Ken Brown Hyundai Richmond. The mobility staff at this dealership was amazing."
• "Have been with VW...Audi...and other so-called 'Premium Brands' for years. Was due an upgrade and had been to several Audi/BMW dealerships. Arranged with Ford dealership to test drive the managers Kuga, unfortunately, he 'forgot' and wasn't working that day! Had read good things about Hyundai, so called in at Ken Brown Hyundai in Richmond. From the moment you walk through the door, great experience."

Cons:

• "After an hour arguing over the top of our two-month old, my partner was forced to leave without the car being serviced because he was too upset to stay."
• "Staff working today including the manager refused to serve me despite of their own colleague telling me on the phone I just have to turn up to do a test drive."
• "Truly disgraceful, rude, unprofessional and dispassionate garage. I've never experienced anything like it!"
• "Our settlement has not been paid on our old car, I was told it had been paid on the Tuesday then I was told it was paid Thursday."
• "The receptionist just shrugged his shoulders and walked away."
• "Then the after sales manager arrived and said I’m sorry but they do not have a loan car."
• "STAY AWAY...PLEASE PLEASE STAY AWAY Do not believe the ..4 or 5 🌟 ratings."

Facilities and Services

Pros:

• "Had my MOT here today (11th Jan 2022), no issues whatsoever, super friendly staff."
• "The car was serviced and even washed whilst I waited."
• "Had my car serviced here today and was so impressed by the exceptional customer service from start to finish."
• "What an amazing dealership! I had the best experience here and also got my car 3 months before it’s due date."
• "helpful and friendly customer service at desk, efficient Mot and service with not extra work to be done, and a reasonable bill to pay."
• "Great experience once again with the servicing department at Ken Brown Hyundai in Richmond!"
• "I was fortunate enough to receive my vehicle in good time after reading many posts on social media channels about lengthy delays of new vehicles in general."