The Hair and Beauty Bar Reviews Summary

Staff and Service Quality

Pros:

• "Fantastic experience! Zilma was incredibly friendly and professional and made me feel comfortable."
• "All the staff are friendly and professional and they take care of you from the moment you walk in."
• "Tasmin gave great customer service, made me feel welcome and did an amazing job with my hair."
• "The staff are all amazing, super friendly and really attentive."
• "The manager Marie was absolutely lovely too a great support to the trainee’s."
• "Nicola listened to what I wanted and exceeded my expectations."
• "I have always had a fantastic experience and I always come back thrilled with the results."

Cons:

• "I am afraid the service I received was not worthy at all of the amount of money I paid."
• "Staff member who washed my hair was rough and really looked like she couldn’t be bothered to be there."
• "Had an awful and painful experience here today. The hairdresser's behavior with me was very bad."
• "It's a shame the place it's really nice and very welcome but when you get inside to make a massage, wax and eyebrows you are treated really bad the room it's really disgusting, not hygiene not cleaning after another customer leave it's use the same tower, the lady it's really rude it's not a professional at all, it's the worse place I have been."
• "The 'teacher's' attitude was one of not caring, when showing the trainee something with my hair he pulled and earring out and lost it."
• "They barely understood English (meaning I couldn't communicate to them what had happened)."
• "You have full rights to say no to providing the service for my condition but who gave you the right to charge us without providing any service?"

Salon Experience

Pros:

• "Amazing experience! Staff welcomed me with a complementary beverage and I relaxed on a massage chair whilst getting my hair washed."
• "Couldn't rate this salon highly enough! All the staff were super friendly and chatty which led to a very comfortable experience."
• "The reception as soon as I arrived was like one I’ve never had before, friendly stuff and an adorable salon pup to greet you too, my new favourite, could not recommend enough!"
• "The environment of the salon was very relaxed and pleasant."
• "Zilma added birthday banners and made it feel extra special. She has miracle hands and I will definitely be going again."
• "The salon itself was beautiful! Very clean & welcoming, with a great drinks menu too!"
• "Cheers for the white wine it has made the whole experience sparkle! I’ve had quite a lot for my budget so I’m very happy."

Cons:

• "Tried to get in touch after a poor cut elsewhere but the phone kept ringing out every time I tried to call."
• "Visited for a very standard trim/tidy up yesterday. Blow dry very average normally a blow dry would last me a couple of days this morning you wouldn’t know I had my hair done - disappointing."
• "Products and conditioning treatment massively overpriced and clearly don’t perform judging by my hair this morning."
• "Very upset. Had an appointment for Friday but had to work unexpectedly so completely forgot to cancel. Then I was charged £55 anyway."
• "The cut was inexistent - I wanted my hair to look different but it was minimally trimmed."

Value and Results

Pros:

• "Incredibly talented and amazing value for money."
• "For a really reasonable price considering the amount of care put into the job."
• "At a far more affordable price point than a lot of salons."
• "I am so happy with my haircut and I think it's the best I have had in years."
• "Just received the best cut and colour I have ever had."
• "Overall the place has a welcoming atmosphere. Would highly recommend."
• "I'm over the moon with my new hair cut and all my friends and family have said it looks amazing, I really couldn't be happier!!"

Cons:

• "I was charged £135 and I now am back to square one."
• "I needed a very simple semi-permanent colour and bob cut. it has been two weeks and white hair have already started to appear - normally when I go for one it lasts at least one month."
• "I told them I did not want layers which they ignored. They also cut way too much off the length!"