Sorella Reviews Summary

Staff Friendliness and Professionalism

Pros:

• "The whole team were friendly and welcoming."
• "The receptionist was welcoming and smiley."
• "The girls have always been so friendly, kind and welcoming."
• "The staff are really welcoming."
• "Everyone in Sorella is so lovely and friendly."
• "Lucy and Danielle make everyone feel so welcome and comfortable."
• "All the ladies are so welcoming and helpful."
• "The girls were lovely and got me in right away."

Cons:

• "Was greeted by one of the owners who was definitely not warm or welcoming."
• "Awful customer service. I had to cancel an appointment a day before and just asked for the money I had already paid to be left on my account to use in future."

Salon Ambiance and Cleanliness

Pros:

• "The salon was clean & had a lovely fresh and modern vibe to it."
• "The new salon is spacious and inviting and the wash area is like being in a spa - so relaxing."
• "The salon is wonderful and all of the staff were extremely friendly."
• "The whole place was absolutely spotless and smelled amazing."
• "The salon environment is so beautiful and calming."
• "It’s open, airy, and bright."
• "The interior of the salon has been done extremely tastefully."
• "This lovely team of stylists know their stuff, they are on trend and truly listen to the client."

Cons:

• "No negative comments found on salon ambiance and cleanliness."

Hair Styling and Treatment Quality

Pros:

• "Maddy did a brilliant job with my hair and I will definitely be back."
• "Lee did my hair and she did a fantastic job, I felt comfortable throughout."
• "I always leave Sorella beaming, my hair is the most beautiful it’s ever been."
• "Luna has been particularly great at helping me achieve the look I’m going for."
• "Finally someone who understands difficult hair and speaks to my needs not their own personal preference!"
• "Lucy always knows exactly what I want, even with my terrible descriptions."
• "Danielle was very warm, friendly and she took the time to ensure my hair was looking great."
• "I am so happy with my hair. Chelsea is a lovely young lady and my time spent in her company was very enjoyable."

Cons:

• "Haircut was probably one of the crappiest in Woking lol."
• "They tried to brush out my hair whilst the bleach and backcomb was still in my hair and that was the most painful experience!"
• "The haircut was super rushed. They didn’t even put any water in my daughter's hair and when I washed her hair in the evening, it was completely uneven."
• "My hair is falling out in the shower and when I brush it. It is so so SO coarse it's tangled and unmanageable."

Customer Service and Experience

Pros:

• "I was instantly made to feel at ease by Louise, who offered and made a lovely coffee for me."
• "Everyone in Sorella is so lovely and friendly."
• "They totally transformed my hair from a dull dark blonde to an incredible shiny, bright blonde balayage."
• "If I was to use one word to describe my experience at Sorella today it would be PERFECT!"
• "A really lovely all-round experience. Friendly and professional team with a calm and caring atmosphere."
• "You get points every time you have an appointment and they have a lovely drinks menu for hot drinks."
• "Would just like to say popped into the salon today as a new customer, the girls were lovely and got me in right away."
• "A fabulous experience... Really relaxed atmosphere and friendly greeting."

Cons:

• "Overbooked, overpriced, overrated! I was greeted by one of the owners who was definitely not warm or welcoming."
• "Awful customer service. I had to cancel a appointment a day before and just asked for the money I had already paid to be left on my account to use in future."