Address: 5 Nottingham Rd, Matlock, DE4 5FR, United Kingdom
Phone: +441629580500
Rating: 4.3
based on 167 reviews.
Garden Centre
Pros:
"Great as a garden centre."
"They have a good range of plants not as big as the derby garden Centre which is part of the same company but really good still."
"Lovely selection of flowers and other items for sale. Much more inside than looks from the outside."
"It's Spring Time at the moment, and they have lots of new season plants available, and in good condition."
"Very good garden centre with a pretty good selection of good quality, well tended plants etc."
"Good selection of plants and reasonable prices."
"I visit this garden centre regularly and the variety and quality are second to none."
Cons:
"However the Aquatics part is slowly going downhill."
"Lots of dirty tables, staff stood around talking, slow and poor service and expensive."
"Appauling service and cold food and badly cooked, burnt Yorkshire Puddings and wet cold veg."
"Have quite a good selection of gift type items but quite expensive and a lot of tat."
"This is the most unorganized place I have ever been in, so many rude people pushing shoving and all the older end."
"Walking through the pet and aquatics area was utterly shocking, actively leaking ceiling that dripped on us and an ungodly amount of mould cannot be safe for staff animals or customers."
"Once a great place for fish and accessories, for example years ago it was stocked up with pond equipment and fish to tropical and marine."
Restaurant/Cafe
Pros:
"The vegetarian breakfast is the best I have ever tasted."
"At the restaurant we chose the scone with jam and whipped cream. Very fresh."
"The flavours were gorgeous, and clearly whoever cooked them, knew what they were doing! I haven't had a tagliatelle like that ever! It was superb!"
"Very good food, well served."
"The food was beautifully cooked and served by very friendly and helpful staff."
"The cafe also does fantastic lunches."
"A great cafe I use the cafe for a quick cuppa and a quick bite or a nice Sunday lunch with the boss."
Cons:
"Cafe didn't live up to the hype bacon cob no cob just cheap bread and fatty bacon. Will not be returning in response from the restaurant manager as there being a national shortage of cobs."
"Nice garden centre but I object to having to pay £2.95 for a small bottle of diet coke for a child with no alternatives available."
"Really slow service from being seated (in an empty cafe) to ordering, to receiving food and then paying."
"The Restaurant was diabolical. After being seated it took 15 minutes for someone to come to take order."
"One table of customers had sat for over half an hour only to be told by staff that they 'should of been told at the till' that they had none of the fish left that they had ordered."
"Wouldn’t recommend the cafe, reluctantly served 20 minutes before closing and had the worst latte and flat white and a tasteless excuse for an egg custard, very disappointed."
"Our disappointment was with the food, i.e the scones... Very stale."
Accessibility
Pros:
"Good wheelchair access in to most areas."
"They provided a wheelchair which was great and all the access around the centre was spot on for the wheelchair."
"It is incredibly easy to get to with ample parking."
"Visited on Monday and was a lovely experience. Staff were friendly and well organized, clear social distance signage, plants healthy and well spaced apart for safe browsing."
"Well laid out and sticking to the covid requirements. Cafe is exceptional and the staff friendly and polite."
"Very clean and staff are cheerful and helpful."
"Great selection of plants. Was quite busy on the Wednesday morning, but two of three car spaces available."
Cons:
"Access around with a wheelchair was very poor."
"Unfortunately toilets are outside, not fun when raining & floors become slippy."
"2 different parking areas. Disabled parking areas, in small car park can be a little difficult to get larger vehicles in."
"Let down a bit by poor car parking which can be a bit tight when busy."
"Carpark is usually a bit busy on weekends, full of folk with too-big cars they can't park very well."
"I love to visit here... It is wheelchair friendly but isn't completely flat."
"However I want to feed back my dismay at the safety protocols in place re covid seemed non-existent: no hand sanitizer available, no attempt at directing people in a one way system....but worst of all the poor waiting staff at the restaurant being told not to wear face masks!"
Staff and Service
Pros:
"Has a nice pet section with really cute animals 🐇!"
"We received a lot of help from the staff in the aquatic centre."
"Great staff, very welcoming & friendly."
"Lovely Staff,, well stocked live bugs for my Chameleon and Cresty 🦎🦎🦎"
"Staff very friendly, and the Cafe food is excellent."
"The staff are very friendly and helped me with a voucher problem."