Address: Garden Centre, Dyche Ln, Coal Aston, Ferndale S18 3BJ, United Kingdom
Phone: +441246412763
Rating: 4.3
based on 132 reviews.
Stock Variety and Quality
Pros:
"The variety of stock in this Garden Centre is amazing. Plants and everything plant related, garden furniture, gifts, clothing it goes on and on."
"One of the best nurseries I've been to. Well stocked, friendly staff, plants are in great condition."
"A top class garden centre with all your needs for the garden: plants, shrubs, indoor and outdoor furniture, fertiliser, gift shop."
"A really good garden centre with an excellent variety of plants."
"Fantastic garden centre always has what we are looking for and have some beautiful rare flowers and plants."
"This is how garden centres should be done! Tons of beautiful plants grouped in an order that just makes sense."
"The houseplant section is just a dream! Such a variety! I even spotted a flowering air plant!"
Cons:
"Looked ok limited selection on house plants as pushing christmas decorations to sell, take sunglasses you will need them."
"The range of plants seemed quite limited. Used the coffee shop but it was quite cramped and extremely noisy."
"It is a brilliantly stocked centre but extremely complicated to find your way around. Not a place to take children, you can easily lose them."
"Bought a Christmas tree. The range of trees and decorations were small compared to other garden centres I have visited."
"The only downside was the closure of one of the toilets."
"Used to love this place but find on our recent visit it wasn't the same."
"Covid made the experience a bit less fun this year. One way system in operation, and there was less choice than usual."
Cafe and Food Experience
Pros:
"Plenty of free parking, lots of great ideas for your garden and home and a lovely cafe."
"Great food I managed to enjoy beautiful flowers while eating really quite good food, I also managed to enjoy my sister's birthday there which was quite nice."
"I would recommend the Full English breakfast as it was very nice and cooked to perfection."
"Good coffee shop and selection of cakes and sandwiches."
"Afternoon tea was delicious."
"Went this morning for breakfast, with my son & his partner for breakfast. A good menu at very reasonable prices quick service with very pleasant staff."
"The restaurant does excellent food to cater for everyone."
Cons:
"We only ordered a couple of coffees and a toasted t cake we received our coffee which was nice but were kept waiting over 20 minutes for 1 toasted t cake."
"The food is overpriced rubbish, £4.50 kids breakfast beans sausage and egg 😮 where's the bacon and tomato."
"Awful service, awful food and awful people."
"50 minutes wait for a breakfast is ridiculous."
"The previously lovely restaurant is let down by the new ordering system which makes a 45 minute wait for a cuppa and cake the standard order of the day at weekends."
"The cafe is a disappointment - paid £25 for two jacket potatoes with tuna and then a ham and mustard sandwich which I feel aren't up to cafe standard at all."
"Definitely had better brunches, rubbery tasting quiche arrived with side of cress an lettuce leaf definition of salad absent, poor service left waiting for cutlery, then left waiting for condiments appalling customer service."
Customer Service
Pros:
"Staff always helpful l am disabled and have brought several different friends to your place excellent cafe and any concerns with flowers are always dealt with."
"It became my favourite not only because of the great range of products and the quality customer service but for the fact that it was the only place to offer me that complete experience I was looking for."
"The second toastie came out not long after and was lovely so I'm guessing just a blip and well done on the customer service 👍"
"Staff were so lovely and knowledgeable and were able to help us find exactly what we were looking for."
"The food is fantastic and the staff are brilliant."
"Friendly staff who are happy to help you find the right plant for your garden."
"Very knowledgeable, helpful and friendly staff. I've never gone and come away without buying something."
Cons:
"Disappointed as the staff weren't wearing face masks especially serving and waiting on tables in the cafe so no respect for customers and very little disinfecting of tables and chairs in the cafe."
"First time I've been here and ask an assistant if they sold pond liner ..she said no we don't ....really a garden centre that doesn't sell pond liner?"
"This was possibly the worst bacon and egg sandwich I've ever had the misfortune to purchase, my wife couldn't face her bacon and tomato sandwich as there was so much fat it was ridiculous."
"I was shocked at how rude the cashier Mandy was at till one."
"A very rude woman in the cafe has put me off returning and I have been coming for many years."
"The chef called James is the most rude person along with a waitress called Nicki."
"The one thing to spoil it is the attitude of some of the cafe staff and in particular the cafe manager who was downright rude today."
Accessibility and Facilities
Pros:
"Some might say that the 7 mile run to get there is a bit too much but for a gardening enthusiast like me it is definitely worth it."
"Everything is wheelchair friendly."
"Lovely little place with ample of parking spaces, different selections around the centre, also vibrant cafe, Christmas decorations were beautiful."
"Went with a friend for a walk round and coffee x lovely little garden center and the cafe is great, loads of seating family friendly and easy access for wheel chairs."
"Large car parking area, disabled parking and toilets. Cafe suitable for wheelchair users, prams, disabled."
Cons:
"Unless I wanted to take her out the trolley that wouldn't push along the gravel it meant I couldn't view 80% of the plants available."
"All good but a bit confused with directions as you zig zag as you go around & if you go to cafe staff were really nice helpful & when you leave there is no sign to exit towards car park so have to walk all the way through garden centre zig zag as you go but difficult for elderly lady of 92!!!!!"
"Lovely place. Staff good & helpful. Only thing is that disabled carpark! There're 2 disabled parking places are filled with things."
"Card only, throughout the shop which I, personally, find very frustrating. It is not mandatory by law so customers should be given the option of cash or card."
"The only reason I have deducted 1 star is the entrance is terrible you walk straight into the houseplant section which is cramped and with narrow aisles."
"Only 3 stars because people are not adhering to the 2 metre rule staff are controlling numbers but really not good enough."
"Plant trolleys blocking pathways also staff member putting sale information up not attempting to move shiny cardboard off the floor so as I could walk by safely with my stick."